Patient Account Representative

Patient Account Representative

• Category Patient Financial Services
• Department PFS
• Schedule Full-time
• Shift M-F, 8-4:30
• Facility Daviess Community Hospital

Job Description

• Works within Patient Financial Services with primary focus on keying payments into Allscripts system.
• Responsible for billing claims, compiling itemized bills, verifying patient insurance coverage and computing patient insurance benefits to achieve maximum reimbursement.
• Works closely with Patient Access, HIM and Physicians' office staff.
• Provides financial counseling to patients and families in accordance with the facility's policies.
• Assists patients/families with financial arrangements including financial assistance for qualified patients from outside agencies.
• Participates in performance improvement and CQI activities.
• Responsible to help in resolving denials and claim issues from all carriers, including but not limited to Medicaid, Work Comp, Commercial and Medicare for both facility and professional claims in a timely manner.
• Responsible for identifying and reporting payment as well as billing issues and trends, including denials to immediate management.
• Responsible for ensuring that timelines are being met.
• May be responsible for posting and delivering internal mail or working other duties as assigned by the Supervisor, Manager or Director.
• May eventually take on other duties as needed.

Qualifications

• HS diploma or GED with Associates or Bachelors preferred.
• Hospital medical billing experience required (2-5 years).
• Must have previous experience working with, and effectively communicating with, health insurance and have working knowledge of ICD10 and CPT/HCPC.
• Must have knowledge working with various third party payers including Medicare and Medicaid.
• Experience with Microsoft Word and Excel.
• Excellent customer and clerical experience needed.
• Candidate must be able to multi-task while being detail oriented and have computer skills with at least 40 wpm.
• Must be team oriented but able to work independently.
• Job can require long periods of standing and walking as well as repetitive standing and sitting.
• Additional preferred qualifications: Medical terminology, fluently bi-lingual

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• ICD-10: 1 year (Preferred)

Language:

• English (Required)
• Haitian Creole (Preferred)

Ability to Relocate:

• Washington, IN 47501: Relocate before starting work (Required)

Work Location: In person