What are the responsibilities and job description for the Assistant Operations Manager position at Dedicated Logistics?
Job Summary :
The Assistant Operations Manager helps to oversee the daily tactical as well as the long-term strategic activities within the team. They also supervise the administrative staff and perform other administrative duties within the facility to ensure that daily operations run smoothly.
Duties / Responsibilities :
- Supervision of the administrative staff to include dispatchers, and customer service representatives as well as the Inbound / Outbound Supervisors.
- Effectively communicate with drivers and dockworkers and assist in escalated personnel issues.
- Review and verify driver paperwork for accuracy.
- Run daily recaps and generate other time sensitive reports for the leadership team as well as customers.
- Provide back up support and oversight for Operations.
- Regularly review hours and overtime to ensure budgetary compliance.
- Provide feedback to senior leadership on the effectiveness of strategic initiatives and productivity.
- Ensure the inbound / outbound and carload teams are meeting customer demands, following customer compliance, and meeting quotas where applicable.
- Assist the Inbound / Outbound supervisor with attendance tracking, performance management, and assist in the administration of corrective action in partnership with HR as needed.
- Monitor daily operations and suggest initiative to improve productivity.
- Assist Supervisors with maintaining an accurate headcount and participate in interviews and the hiring process as needed.
Required Skills / Abilities :
Education and Experience :
Physical Requirements :
Must be able to access and navigate each department at the organization's facilities.
