What are the responsibilities and job description for the Service Request Team Member position at DEEM, LLC?
DEEM, LLC
Service Request Team Member
DEEM is currently seeking a Service Request Team Members. Our ideal candidate will have a strong phone customer service and dispatching experience. The ideal candidate will be flexible and easily able to work within a team, able to work in a fast paced environment and where quality and high achievement levels are important.
This positions will require you to work the rotating 2nd shift schedule listed below .
2nd Shift:
- Week 1: Monday, Wednesday, Thursday, Friday: 10am - 8: 30pm
- Week 2: Wednesday, Thursday, Saturday, Sunday: 10am - 8: 30pm
About Our Company:
DEEM, LLC is a commercial mechanical and electrical company offering HVAC, Plumbing, Electrical, Refrigeration, Industrial Piping, Building Automation, and Sheet Metal Installation and services. We are centrally located in Indianapolis, Indiana with satellite offices throughout the Midwest down to the southeastern United States.
Knowledge, Skills and Abilities:
- Experience in customer service / dispatching desired
- Answer customer and technician calls
- Input / record customer service calls via phone and email
- Responsible for dispatching on call service technicians
- Responsible for entering service work order notes
Minimum Requirements:
- Ability to communicate effectively with customers
- Excellent computer skills, especially in Microsoft excel
- Demonstrated ability to manage multiple requirements
- Strong Data Entry Skills
Desired Requirements:
- Bachelor’s Degree in relative focus preferred
- Experience in commercial HVAC Billing and Quoting
Benefits:
- Medical / Dental / Vision Insurance
- Accident and Critical Illness Insurance
- Paid Vacation (PTO - up to 3 weeks, based on number of years of industry field experience)
- Six paid Holidays
- Life Insurance
- Short Term and Long Term Disability Insurance
- 401k with generous company match
Job Type: Full-time
Pay: $20.00 - $26.00 per hour
Expected hours: 40 – 45 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- Evening shift
Experience:
- customer service: 2 years (Required)
Ability to Relocate:
- Fishers, IN 46037: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $26