What are the responsibilities and job description for the Manager, E-ZPass Technology & Toll Analysis - Grade 12 - $80,579.20 ~ $112,798.40 ~ $156,291.20 position at Delaware River Port Authority Police Department?
This position will be posted from March 10, 2025 to March 21, 2025 by 4:00pm.
Must be able to pass a drug and alcohol test and a background check.
DRPA and PATCO are subject to federal law, under which marijuana continues to be illegal.
Please check your spam or clutter for any emails regarding this selection process.
Basic Purpose Of Position
Manage operations of E-ZPass Technology & Toll Analysis to ensure the integrity of all DRPA toll revenue and electronic toll revenue-related processes (approximately 53 million in traffic and around $375 million in toll revenues). Oversee performance of detailed financial analysis, reconciliations and surveillance applications for revenue control. Review and verify detailed reports and audits submitted by the E-ZPass Technology & Toll Analysis staff. Implement initiatives, including recommendations and coordination of new technology changes, to enhance and improve efficiencies in the revenue collection processes. Manage relationships with other NJ E-ZPass agencies, as well as DRPA and other E-ZPass Customer Service Centers (CSC) and ensure DRPA compliance with all E-ZPass Group policies and procedures.
Manage Customer Service Center around $9 million budget. Manage/oversee Conduent (Conduent manages the NJ E-ZPass CSC) relationship including the contract and implementation of the new multi-phase, multi-year software system. This position is integral to the coordination/facilitation of multidepartment communication between Bridge Operations, Public Safety, Cash Assurance and Finance related to toll revenues and E-ZPass issues.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, be familiar with E-ZPass technology and have advanced analysis skills. The requirements listed below are representative of the duties, responsibilities, knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Authority will adhere to all applicable laws and regulations in assessing an employee's ability to carry out or otherwise meet the job requirements set forth herein in a satisfactory manner.
Major Responsibilities And Duties
DESCRIPTION OF TASK
Direct, E-ZPass Technology & Toll Analysis staff in audit activities, and testing and ensuring security of revenue systems. Oversee all electronic toll collection (ETC) activities and reporting of the NJ E-ZPass Customer Service Center (CSC) and back-office operations, including all transaction data, violation activity and processing, anomalies arising due to equipment or systems, and collection efforts associated with ETC operations.
Oversee development, or updating, of Standard Operating Procedures related to E-ZPass processes.
Review and submit appropriate daily, monthly, periodic, annual and other special reports to Executive and Senior Management. Provide accurate revenue, traffic and statistical reports of all DRPA revenue activities to Senior and Executive Management including the consolidation of all DRPA revenues totaling in excess of $375 million per year. Reports all toll revenue to Accounting for inclusion into quarterly and annual financial statements for reporting to Executive Management (CFO and CEO), the Board of Commissioners, rating agencies and bond holders.
Manage Conduent contractual relationship and CSC budget. Ensure NJ E-ZPass Customer Service Center (CSC - Conduent) is updating, testing and conforming to IAG report specifications and DRPA requests.
Assure the accuracy and accountability of DRPA ETC transactional data, and the timely reconciliation of all reports sent to and received from the Customer Service Center (CSC). Oversee the transfer of data from DRPA ETC lanes to CSC and reconcile reports to ensure all toll and violation transactions are processed, and transmitted by TransCore, and received by Conduent.
Identify and compile CSC issues for an action item list, communicate with Conduent and seek resolution of problems identified.
Prepares CSC budget and reviews monthly Conduent and other invoices related to E-ZPass activities to ensure billing accuracy and prompt payment.
System Analyst for the current toll system, works closely with IS and other departments, especially Bridge Operations, for the technical changes necessary to update systems for the new E-ZPass Group and to meet DRPA guidelines and requirements. Project Manager for the TransCore (lane integration) system - ensure the lane integrator is updating, testing and conforming to IAG report specifications and DRPA requests. The Manager submits the required changes related to TransCore and Conduent systems to the respective vendors.
Participates in development of new multi-phase Conduent system, including inter agency communication, testing and other aspects of implementation.
Evaluate revenue collection equipment performance and the need for upgrades, maintenance or repairs. Oversee testing and verification for accuracy of new toll system software upgrades related to auditing and reporting. Evaluate electronic revenue collection processes and make recommendations for process improvement. Monitor the effectiveness of centralized surveillance systems at OPC of all toll facility activities including in-lane Toll Collector activity, toll plaza activity and bridge facility activity, and recommend improvements.
Represent DRPA at weekly and monthly E-ZPass group meetings, NJ E-ZPass and IAG Reciprocity meetings. Participate in RFP reviews, subcommittee planning, policy issue discussions and initiatives to increase national interoperability and represent the DRPA’s best interests in the development of the E-ZPass Eastern HUB for national reciprocity.
Participate in and contribute to developments in toll collection technology advances such as open road tolling (ORT), all electronic tolling (AET or video tolling) and advancements, integration or replacement of present RFID technology with the NJ E-ZPass agencies. Coordinates all toll-related activities for DRPA and all participating agencies with the E-ZPass Group and their customer service centers.
Participate in development of new toll system, including determining business requirements, evaluation of vendors, and implementation (including testing) of new system.
Review and make changes to Image Re-Review for violation transactions to advance through the Conduent system. Update the Fraudulent Plate database using Vector (Conduent back-office software).
Coordinate with Public Safety, DRPA Legal and other IAG member agencies for violation enforcement, processing, collection initiatives, subpoenas and collection efforts Evaluate Image review processes by the CSC and coordinate between the Lane Integrator and the Customer Service Center for any upgrades and /or adjustments as needed.
Plan and delegate work. Motivate employees. Resolve work issues. Set expectations and goals, monitor, coach, and review performance.
Perform Other Related Duties As Required And Assigned.
Core Value Competencies
Safety: We promote safety in all we do. Our commitment to the safety of our customers and employees is paramount.
Integrity: We are committed to the highest level of ethical conduct, personally and corporately. We accomplish this by being open and honest, and by meeting our commitments to each other, our customers and our region.
Customer Service: We deliver the best, highest quality service to our customers because they are our primary concern. We provide quality service by focusing on both internal and external customers.
Quality: We value and recognize quality performance and strive for the highest quality in all we do. We accomplish this by monitoring our work, systems and processes and taking action to ensure that they meet or exceed standards.
Teamwork: We work as a team. We encourage our employees to develop and contribute their talents cooperatively. When one of us succeeds, we all succeed. Effective teamwork includes working cooperatively with others as part of a team- as opposed to working individually or competitively- to accomplish shared objectives.
Communication: We encourage communication in and between all parts of our Authority because we believe the free exchange of information is vital to unity, effectiveness and service among our employees, and to our customers and the region we serve. We are committed to delivering clear, effective communications and taking responsibility for understanding others.
Innovation: We are leaders in finding new approaches and encouraging new ideas. We welcome the exchange of new ideas to improve the Authority. We foster and initiate new ideas, methods and solutions to support the mission and objectives of the Authority.
Dependability & Accountability: We can be relied upon to do the work that's required every time. We are consistently at work and on time, ensuring that work responsibilities are covered and expected results are achieved.
Self-Development: We take steps to ensure continued learning and professional growth.
Leadership: We exhibit confidence in self and others; inspire respect and trust; react well under pressure; show courage to take action; motivate others to perform well; provide guidance and direction for the mutual benefit of the individual, the team and the organization as a whole.
Strategic Thinking & Planning: We focus on the decisions and processes that determine the direction of the organization and that shape its future. We engage in a continuous and systematic process whereby future plans, projections, outcomes and success measures are established and evaluated.
Managing Staff Performance: We manage the employee/employer relationship to ensure that employees are supported in meeting performance expectations and achieving departmental and organizational goals.
Problem Solving: We accurately assess problems effectively and efficiently arrive at excellent solutions.
Team Building: We provide direction and leadership to help teams achieve shared objectives and operate cooperatively and cohesively. When one of us succeeds, we all succeed.
Supervisory Responsibilities
Supervisor, E-ZPass Technology & Toll Analysis
Administrative Accountant - Revenue
Education/Training/Experience
Required:
ENVIRONMENTAL WORKING CONDITIONS
How Often: (check the appropriate box)
Occasionally = Less than 1/3 of the time
Frequently = From 1/3 to 2/3 of the time
Constantly = More than 2/3 of the time
How much exposure to the following environmental conditions does this job require?
None
Occas
Freq
Const
x
Normal office situation
x
Wet or humid conditions (non-weather)
x
Work near moving mechanical parts
x
Work in high, precarious places
x
Fumes or airborne particles
x
Toxic or caustic chemicals
x
Outdoor weather conditions
x
Extreme cold (non-weather)
x
Extreme heat (non-weather)
x
Risk of electrical shock
x
Risk of radiation
Select the level of noise that is typical in the work environment for this job.
x
Very Quiet Conditions
x
Quiet Conditions
x
Moderate Noise
x
Loud Noise
x
Very Loud Noise
PHYSICAL EFFORT
How much on-the-job time is spent performing the following physical activities?
None
Cocas
Free
Cost
x
Stand
x
Walk
x
Sit
x
Stoop, kneel, crouch or crawl
x
Climb or balance
x
Reaching by extending hand(s) and/or arm(s) in any direction
x
Uses hands to finger, handle, or feel
x
Talk or good hearing
x
Taste or smell substances worked with on the job
Does this job require that weight be lifted or force be exerted? If so, how much and how often?
x
Lifts weight or exerts force up to 10 pounds
x
Lifts weight or exerts force of 11 to 25 pounds
x
Lifts weight or exerts force of 26 to 50 pounds
x
Lifts weight or exerts force of 51 to 100 pounds
x
Lifts weight or exerts force more than 100 pounds
Select the specific vision requirements of this job.
x
Close vision
x
Distance vision
x
Peripheral vision
x
Depth perception
x
Ability to adjust focus
Note: The above statements are intended to describe the general nature and level of work being performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of associates assigned to this job.
Please check your spam or clutter for any emails regarding this selection process.
EEO/AA/DVM
Must be able to pass a drug and alcohol test and a background check.
DRPA and PATCO are subject to federal law, under which marijuana continues to be illegal.
Please check your spam or clutter for any emails regarding this selection process.
Basic Purpose Of Position
Manage operations of E-ZPass Technology & Toll Analysis to ensure the integrity of all DRPA toll revenue and electronic toll revenue-related processes (approximately 53 million in traffic and around $375 million in toll revenues). Oversee performance of detailed financial analysis, reconciliations and surveillance applications for revenue control. Review and verify detailed reports and audits submitted by the E-ZPass Technology & Toll Analysis staff. Implement initiatives, including recommendations and coordination of new technology changes, to enhance and improve efficiencies in the revenue collection processes. Manage relationships with other NJ E-ZPass agencies, as well as DRPA and other E-ZPass Customer Service Centers (CSC) and ensure DRPA compliance with all E-ZPass Group policies and procedures.
Manage Customer Service Center around $9 million budget. Manage/oversee Conduent (Conduent manages the NJ E-ZPass CSC) relationship including the contract and implementation of the new multi-phase, multi-year software system. This position is integral to the coordination/facilitation of multidepartment communication between Bridge Operations, Public Safety, Cash Assurance and Finance related to toll revenues and E-ZPass issues.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, be familiar with E-ZPass technology and have advanced analysis skills. The requirements listed below are representative of the duties, responsibilities, knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Authority will adhere to all applicable laws and regulations in assessing an employee's ability to carry out or otherwise meet the job requirements set forth herein in a satisfactory manner.
Major Responsibilities And Duties
DESCRIPTION OF TASK
Direct, E-ZPass Technology & Toll Analysis staff in audit activities, and testing and ensuring security of revenue systems. Oversee all electronic toll collection (ETC) activities and reporting of the NJ E-ZPass Customer Service Center (CSC) and back-office operations, including all transaction data, violation activity and processing, anomalies arising due to equipment or systems, and collection efforts associated with ETC operations.
Oversee development, or updating, of Standard Operating Procedures related to E-ZPass processes.
Review and submit appropriate daily, monthly, periodic, annual and other special reports to Executive and Senior Management. Provide accurate revenue, traffic and statistical reports of all DRPA revenue activities to Senior and Executive Management including the consolidation of all DRPA revenues totaling in excess of $375 million per year. Reports all toll revenue to Accounting for inclusion into quarterly and annual financial statements for reporting to Executive Management (CFO and CEO), the Board of Commissioners, rating agencies and bond holders.
Manage Conduent contractual relationship and CSC budget. Ensure NJ E-ZPass Customer Service Center (CSC - Conduent) is updating, testing and conforming to IAG report specifications and DRPA requests.
Assure the accuracy and accountability of DRPA ETC transactional data, and the timely reconciliation of all reports sent to and received from the Customer Service Center (CSC). Oversee the transfer of data from DRPA ETC lanes to CSC and reconcile reports to ensure all toll and violation transactions are processed, and transmitted by TransCore, and received by Conduent.
Identify and compile CSC issues for an action item list, communicate with Conduent and seek resolution of problems identified.
Prepares CSC budget and reviews monthly Conduent and other invoices related to E-ZPass activities to ensure billing accuracy and prompt payment.
System Analyst for the current toll system, works closely with IS and other departments, especially Bridge Operations, for the technical changes necessary to update systems for the new E-ZPass Group and to meet DRPA guidelines and requirements. Project Manager for the TransCore (lane integration) system - ensure the lane integrator is updating, testing and conforming to IAG report specifications and DRPA requests. The Manager submits the required changes related to TransCore and Conduent systems to the respective vendors.
Participates in development of new multi-phase Conduent system, including inter agency communication, testing and other aspects of implementation.
Evaluate revenue collection equipment performance and the need for upgrades, maintenance or repairs. Oversee testing and verification for accuracy of new toll system software upgrades related to auditing and reporting. Evaluate electronic revenue collection processes and make recommendations for process improvement. Monitor the effectiveness of centralized surveillance systems at OPC of all toll facility activities including in-lane Toll Collector activity, toll plaza activity and bridge facility activity, and recommend improvements.
Represent DRPA at weekly and monthly E-ZPass group meetings, NJ E-ZPass and IAG Reciprocity meetings. Participate in RFP reviews, subcommittee planning, policy issue discussions and initiatives to increase national interoperability and represent the DRPA’s best interests in the development of the E-ZPass Eastern HUB for national reciprocity.
Participate in and contribute to developments in toll collection technology advances such as open road tolling (ORT), all electronic tolling (AET or video tolling) and advancements, integration or replacement of present RFID technology with the NJ E-ZPass agencies. Coordinates all toll-related activities for DRPA and all participating agencies with the E-ZPass Group and their customer service centers.
Participate in development of new toll system, including determining business requirements, evaluation of vendors, and implementation (including testing) of new system.
Review and make changes to Image Re-Review for violation transactions to advance through the Conduent system. Update the Fraudulent Plate database using Vector (Conduent back-office software).
Coordinate with Public Safety, DRPA Legal and other IAG member agencies for violation enforcement, processing, collection initiatives, subpoenas and collection efforts Evaluate Image review processes by the CSC and coordinate between the Lane Integrator and the Customer Service Center for any upgrades and /or adjustments as needed.
Plan and delegate work. Motivate employees. Resolve work issues. Set expectations and goals, monitor, coach, and review performance.
Perform Other Related Duties As Required And Assigned.
Core Value Competencies
Safety: We promote safety in all we do. Our commitment to the safety of our customers and employees is paramount.
Integrity: We are committed to the highest level of ethical conduct, personally and corporately. We accomplish this by being open and honest, and by meeting our commitments to each other, our customers and our region.
Customer Service: We deliver the best, highest quality service to our customers because they are our primary concern. We provide quality service by focusing on both internal and external customers.
Quality: We value and recognize quality performance and strive for the highest quality in all we do. We accomplish this by monitoring our work, systems and processes and taking action to ensure that they meet or exceed standards.
Teamwork: We work as a team. We encourage our employees to develop and contribute their talents cooperatively. When one of us succeeds, we all succeed. Effective teamwork includes working cooperatively with others as part of a team- as opposed to working individually or competitively- to accomplish shared objectives.
Communication: We encourage communication in and between all parts of our Authority because we believe the free exchange of information is vital to unity, effectiveness and service among our employees, and to our customers and the region we serve. We are committed to delivering clear, effective communications and taking responsibility for understanding others.
Innovation: We are leaders in finding new approaches and encouraging new ideas. We welcome the exchange of new ideas to improve the Authority. We foster and initiate new ideas, methods and solutions to support the mission and objectives of the Authority.
Dependability & Accountability: We can be relied upon to do the work that's required every time. We are consistently at work and on time, ensuring that work responsibilities are covered and expected results are achieved.
Self-Development: We take steps to ensure continued learning and professional growth.
Leadership: We exhibit confidence in self and others; inspire respect and trust; react well under pressure; show courage to take action; motivate others to perform well; provide guidance and direction for the mutual benefit of the individual, the team and the organization as a whole.
Strategic Thinking & Planning: We focus on the decisions and processes that determine the direction of the organization and that shape its future. We engage in a continuous and systematic process whereby future plans, projections, outcomes and success measures are established and evaluated.
Managing Staff Performance: We manage the employee/employer relationship to ensure that employees are supported in meeting performance expectations and achieving departmental and organizational goals.
Problem Solving: We accurately assess problems effectively and efficiently arrive at excellent solutions.
Team Building: We provide direction and leadership to help teams achieve shared objectives and operate cooperatively and cohesively. When one of us succeeds, we all succeed.
Supervisory Responsibilities
Supervisor, E-ZPass Technology & Toll Analysis
Administrative Accountant - Revenue
Education/Training/Experience
Required:
- High school diploma or general education degree (GED).
- Bachelor’s degree in accounting, Business, Finance or Information Systems OR a combination of relevant work experience and education OR 7-10 years of auditing experience.
- At least 10 years or more’ experience in accounting and auditing procedures.
- Minimum 8-10 years supervisory or managerial experience over an accounting group or financial analysis group.
- At least 3 years’ experience with ACL or similar query analysis software.
- Mathematical and computational aptitude.
- Advanced level proficiency in spreadsheet applications, report generators, analytical tools such as Excel, including pivot tables, vs. look up data manipulation. Intermediate level proficiency in word processing.
- Prior experience with video surveillance equipment.
- At least 3 years’ experience with electronic tolling systems.
- Diversified accounting exposure and expertise
ENVIRONMENTAL WORKING CONDITIONS
How Often: (check the appropriate box)
Occasionally = Less than 1/3 of the time
Frequently = From 1/3 to 2/3 of the time
Constantly = More than 2/3 of the time
How much exposure to the following environmental conditions does this job require?
None
Occas
Freq
Const
x
Normal office situation
x
Wet or humid conditions (non-weather)
x
Work near moving mechanical parts
x
Work in high, precarious places
x
Fumes or airborne particles
x
Toxic or caustic chemicals
x
Outdoor weather conditions
x
Extreme cold (non-weather)
x
Extreme heat (non-weather)
x
Risk of electrical shock
x
Risk of radiation
Select the level of noise that is typical in the work environment for this job.
x
Very Quiet Conditions
x
Quiet Conditions
x
Moderate Noise
x
Loud Noise
x
Very Loud Noise
PHYSICAL EFFORT
How much on-the-job time is spent performing the following physical activities?
None
Cocas
Free
Cost
x
Stand
x
Walk
x
Sit
x
Stoop, kneel, crouch or crawl
x
Climb or balance
x
Reaching by extending hand(s) and/or arm(s) in any direction
x
Uses hands to finger, handle, or feel
x
Talk or good hearing
x
Taste or smell substances worked with on the job
Does this job require that weight be lifted or force be exerted? If so, how much and how often?
x
Lifts weight or exerts force up to 10 pounds
x
Lifts weight or exerts force of 11 to 25 pounds
x
Lifts weight or exerts force of 26 to 50 pounds
x
Lifts weight or exerts force of 51 to 100 pounds
x
Lifts weight or exerts force more than 100 pounds
Select the specific vision requirements of this job.
x
Close vision
x
Distance vision
x
Peripheral vision
x
Depth perception
x
Ability to adjust focus
Note: The above statements are intended to describe the general nature and level of work being performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of associates assigned to this job.
Please check your spam or clutter for any emails regarding this selection process.
EEO/AA/DVM
Salary : $375
