What are the responsibilities and job description for the ASSOCIATE GOVERNMENTAL PROGRAM ANALYST position at Department of Industrial Relations?
What will be the difference that you make for California?
Under the direction of the Staff Services Manager I with the Department of Industrial Relations (DIR), Division of Occupational Safety and Health (DOSH), Enforcement Branch – Agricultural Hotline/Outreach Unit, the Bilingual Enforcement Complaint Analyst (General) independently performs a wide variety of telephone duties and complex analytical and technical staff work related to, including but not limited to, recording, analyzing, screening and categorizing complaints, accident reports, referrals and inquiries of unhealthful and unsafe working conditions received in the hotline unit. The Bilingual Enforcement Complaint Analyst takes, processes and triages notices/complaints and inquiries of alleged workplace hazards received in the hotline unit, for violations of State’s Safety Orders applicable to provisions of the California Labor Code, California Code of Regulations (CCR) Title 8 Safety Laws, and policies of Cal/OSHA. The Bilingual Enforcement Complaint Analyst audits, and tracks complaint cases, compiles statistical data and prepares reports and correspondences for management review; and performs all work in accordance with DIR-DOSH policies, DOSH Compliance Policy and Procedure Manual, Directives, and Memorandums.
All DIR employees are expected to conduct themselves in a professional manner that demonstrates respect for all employees and anyone they come into contact with during work hours, during work-related activities, and anytime they represent the Department. Additionally, all DIR employees are responsible for promoting a safe and secure work environment, free from discrimination, harassment, inappropriate conduct, or retaliation. The incumbent may obtain and handle confidential and sensitive information and must maintain confidentiality at all times.
THIS POSITION IS DESIGNATED AS BILINGUAL (SPANISH) AND REQUIRES ORAL AND WRITTEN FLUENCY IN SPANISH AND ENGLISH. THE INCUMBENT WILL BE REQUIRED TO UTILIZE BILINGUAL SKILLS AT LEAST TEN PERCENT (10%) OR MORE OF THE TIME WHILE PERFORMING THE DUTIES OF THIS POSITION. THIS POSITION IS ELIGIBLE FOR ADDITIONAL COMPENSATION AFTER THE INCUMBENT PASSES A BILINGUAL (SPANISH) LANGUAGE PROFICIENCY EXAMINATION.
This posting may be used to fill future vacancies in accordance with 2 CCR §249.3
You will find additional information about the job in the Duty Statement.
Working Conditions
Cal/OSHA – Agricultural Enforcement Task Force – Hotline Unit
Works in an office setting that is air conditioned, with cubicle workstations exposed to natural and artificial lighting. Daily use of computer, office equipment, and telephone. Traveling via private, State vehicle, or public transportation (i.e. automobile, airplane, etc.) including overnight travel is required.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.- ASSOCIATE GOVERNMENTAL PROGRAM ANALYST
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Department Information
The Department of Industrial Relations (DIR) was established in 1927. Its mission is to improve working conditions for California's wage earners and to advance opportunities for profitable employment in California. DIR administers and enforces laws governing wages, workplace safety and health, apprenticeship training programs, and medical care and other benefits for injured workers.
Electronic Submission of Applications preferred. Application Packages maybe submitted electronically through your CalCareer Account at https://jobs.ca.gov/ Applications must be received electronically by 11:59 p.m. on or before the above final filing date.
Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.
If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions” section below and ensure the following:
Clearly indicate the Job Code #, Position Number and the Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on the first page of your State Examination/Employment Application STD Form 678.
- Clearly indicate the basis of your eligibility (cert, transfer, reinstatement, etc.) in the “Explanations” section located on the first page of your State Examination/Employment Application STD Form 678.
- Remove and do not submit the “Equal Employment Opportunity” questionnaire (page 5) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.
- Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.
Department Website: https://www.dir.ca.gov/
Special Requirements
- The position(s) require(s) fluency in the Spanish language. If the State of California does not have a current record documenting your fluency in this language, you will be required to successfully pass an approved language fluency test prior to being hired.
***Statement of Qualifications (SOQ) required.
- Describe your ability to handle multiple assignments at one time, prioritize your workload, and manage deadlines.
- What skills do you believe are most critical to be successful in this position? Please describe your experience using those skills.
- Please describe your work experience as part of a team and how you developed position working relationships with peers, colleagues, and management.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 12/18/2024Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is optional. It may be included, but is not required.
- Statement of Qualifications -
Please see Special requirements section of the posting for instructions on the Statement of Qualifications.
Desirable Qualifications
A commitment to safe workplaces and to public service.
Proficient knowledge of Microsoft Outlook, Excel, Word, Adobe Acrobat, and Power Point.
The incumbent must exercise a high degree of initiative, discretion/confidentiality, independence, reliability, accuracy, dependability, good judgment, and flexibility in performing a wide variety of duties. The incumbent must possess good work habits; adjust to changing priorities; and work well under pressure in a fast-paced environment.
The incumbent must possess the following skills: outstanding customer service skills, interpersonal and organizational skills, good writing skills, and conflict management skills.
The incumbent must have the ability to: Interpret written material; edit written material; write effectively; analyze written and numerical data accurately and follow oral and written instructions; and make clear and concise communication expression and oral presentations, written reports and correspondence.
Benefits
- Health, Dental & Vision Benefits
- Paid Sick, Vacation and Holidays
- 401(k), 457, and ROTH IRA plans
- Retirement (CalPERS)
- Military Leave
- Reimbursement Accounts
- Public Transit Subsidy And many more!
- Visit www.calhr.ca.gov for a full list of available benefits!
Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Department Website: https://www.dir.ca.gov/
Human Resources Contact:
Certification Unit
(800) 564-0771
cert@dir.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:Diversity and Inclusion Office
(916) 559-6999
DIO@dir.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Additional Information
Preference will be given to persons with State Restriction of Appointments (SROA) or Surplus status. Applicants must attach a copy of their most recently dated letter that specifies their designation as either SROA or surplus candidate as proof.
Qualified candidates must have eligibility in State employment, be in a reachable rank on an employment list for this classification, be currently in this classification, or have transfer eligibility to this classification
If you do not hear from us in 4-6 weeks, you may assume the position has been filled by another applicant. Please note that all additional vacancies that become available may be added to this advertisement.
Please note that the Exam and Certification Online System (ECOS) does not allow you to resubmit your application once you withdraw it. If you have any updates to your online application, please contact the Personnel, Recruitment, & Hiring Unit at (800) 564-0771.
Please let us know how you heard about our position by taking this brief survey: DIR Applicant Survey
DIR Mission and Core Values
Our mission is to protect and improve the welfare and working conditions for California's wage earners and to advance opportunities for profitable employment in California. DIR is also committed to ensuring that all employers comply with labor laws in California to support a fair and thriving business environment.
Integrity - We fulfill the promise of our mission through fair, honest and ethical behavior.
Service - We are committed to responsibly serving the public and value their trust.
Respect - We treat others with dignity, courtesy and consideration.
Quality - We take pride in providing the public with accurate and timely services.
Transparency - We conduct ourselves with openness and accountability in all aspects of our work.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
