What are the responsibilities and job description for the Account Resolution Specialist position at DHI Group?
This Is the Place to Be:
Connecting Futures Now! DHI Group, Inc.is the parent company of career marketplaces, DiceandClearanceJobs. We connect candidates with career advice, resources and ultimately a dream job.AtDHI, creating a workplace that celebrates diversity and promotes inclusivity is embedded in theculture and values of our organization.This is the place to be and we want you here with us.
You Belong Here:
Join a mission-driven company that prioritizes you. We are a supportive team that embodies our "One Team" value as we work together and win together. Voted as a certified Great Place to Work, our team members feel their opinions count and are cared for by DHI. 92% of employees say DHI is a Great Place to Work - 35% higher than the average U.S. company. DHI's culture of inclusivity is anchored by four pillars: diversity training, inclusive hiring practices, volunteering, and employee resource groups. You belong here!
About the team:
The Account Resolution team promotes the financial success of DHI by facilitating and resolving customer payment issues, while maintaining healthy customer relationships.
About the role:
As an Account Resolution Specialist, you will be responsible for contacting assigned customers to ensure a successful resolution to payment disputes. You will work cross-functionally with the Sales teams to ensure proper collections processes are followed.
Why we're hiring for this role:
You will be a key part of the financial success of DHI by using best practices to facilitate customer payments. You will be critical in maintaining healthy customer relationships and utilizing best practices, while representing DHI professionally each day.
In the short term you will:
- Monitor accounts receivable aging for past due accounts
- Understand and utilize DHI's collection tools and resources such as dunning letters, billing and accounts receivable system, and Excel
- Promptly contact assigned customers with overdue balances
- Maintain detailed and organized notes regarding collection efforts
- Notify management with any client issues or potential write offs
In the long term you will:
- Coordinate with internal departments to successfully resolve payment issues
- Review current processes and develop recommendations for improvements
- Regularly review credit risk of our customer base and ensure systems are updated accordingly
What you bring to the team:
Required:
- Experience in collections, billing and/or customer service.
- Strong communication and presentation skills.
- Strong experience using technology, such as Excel and management reporting tools.
- Proficiency in Microsoft Excel.
- Understanding of ERP systems and related process flows.
- Team player that works well as part of a team, and with other departments.
Preferred:
- Degree in finance, accounting or general business.
- NetSuite, Versapay, and Salesforce experience a plus.
Benefits
Healthy living - medical, dental, vision, FSA, HSA, disability, life, wellness & fitness programs
Future living - 401(k) match, performance bonuses, education assistance, learning & development
Enjoy living - generous paid time off, parental leave, flexible summer hours, social & giving events
How to apply?
You can apply below. You'll just need to provide your resume and answer a few questions-it'll only take you a few minutes!
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
