What are the responsibilities and job description for the Customer Service Representative position at Digital Prospectors?
Position: Customer Service Representative
Location: North Andover, MA (Hybrid – 3 days, Mon/Wed/Fri onsite)
Length: 6 months
Job Description:
Our client is seeking a dedicated and detail-oriented Customer Service Representative to support a dynamic team within a high-volume call center. This role is integral to ensuring clients receive exceptional service and their orders are processed in a timely and efficient manner. You will manage multiple accounts, working directly with both customers and internal departments to address concerns, resolve issues, and ensure satisfaction. If you thrive in a fast-paced environment, have a strong background in customer service, and enjoy solving problems, this is the opportunity for you.
Essential Duties and Responsibilities (but not limited to):
- Handle and process sales orders, returns, and credits in a high-volume environment, ensuring all steps align with established procedures.
- Resolve product shortages, complaints, and other customer issues with tact and professionalism.
- Investigate and address order holds, including credit issues, pricing discrepancies, and shipping problems.
- Serve as a liaison between customers and internal teams such as manufacturing and shipping to ensure timely and accurate order fulfillment.
- Build and maintain strong relationships with customers and cross-functional teams.
- Collaborate with the Technical Support team to address and resolve customer-reported issues.
- Manage both new and existing customer accounts within the database.
Qualifications:
- High School Diploma or equivalent.
- Minimum 3 years of experience in a fast-paced customer service role.
- Proficient in order entry and expediting processes.
- Experience with ERP systems is preferred.
- Excellent verbal and written communication skills.
- Ability to stay calm and effective in challenging or high-pressure situations.
- Strong attention to detail and ability to maintain accuracy.
- Team-oriented with the ability to collaborate effectively.
- Proficient in Microsoft Excel, Word, and PowerPoint.
POST-OFFER BACKGROUND CHECK IS REQUIRED. Digital Prospectors is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Digital Prospectors affirms the right of all individuals to equal opportunity and prohibits any form of discrimination or harassment.
Make this your next career move as one of our many long-term contractors or employees!
- Work as our full-time employee with full benefits (Medical, Dental, Vision, Life, STD, LTD, PTO, etc.) - OR - work as a W2 hourly contractor at a higher pay rate if you don't need the benefit package.
Come see why DPC has achieved:
- 4.9/5 Star Glassdoor rating and the only staffing company (< 1000 employees) to be voted in the national Top 10 ‘Employee’s Choice - Best Places to Work’ by Glassdoor.
- Voted ‘Best Staffing Firm to Temp/Contract For’ seven times by Staffing Industry Analysts as well as a ‘Best Company to Work For’ by Forbes, Fortune and Inc. magazine.
As you are applying, please join us in fostering diversity, equity, and inclusion by completing the Invitation to Self-Identify form today!
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Job #17342
