Chief of Staff (Digital Transformation)

Job Title: Chief of Staff (Digital Transformation Leader & Project Management)
Location: Las Vegas, NV (Hybrid Work)
Industry: Hospitality & Entertainment

Overview:
We are seeking a seasoned and dynamic Technical Program Manager with extensive experience in leading complex digital transformations, managing cross-functional teams, and delivering large-scale IT projects across both private and public sector organizations. The ideal candidate will possess a strong background in UX design, cloud migrations, accessibility audits, content management systems (CMS), and AI/ML platforms. This is an opportunity to join an innovative organization and make a significant impact on technical solutions, digital infrastructure, and business processes.

Key Responsibilities:

• Lead and manage the successful execution of large-scale digital transformation initiatives, including cloud migrations, UX improvements, content management system (CMS) implementation, and AI-driven platforms.
• Oversee stakeholder engagement, requirements gathering, and project scoping to align technical solutions with business objectives.
• Plan and execute project roadmaps for complex technical initiatives, ensuring on-time delivery and adherence to quality standards.
• Coordinate cross-functional teams of engineers, designers, product owners, and subject matter experts to ensure seamless execution of technical projects.
• Drive improvements in content management, accessibility, and search performance across internal platforms, intranets, and external systems.
• Facilitate the migration of legacy content systems to modern cloud-based CMS and search platforms
• Design and implement UX and information architecture improvements to enhance usability, accessibility, and employee productivity.
• Create and maintain detailed documentation, including project plans, technical requirements, epics, user stories, and test plans.
• Develop and deliver training materials and workshops to ensure effective adoption of new systems and processes.
• Identify and mitigate project risks, providing regular status updates and executive communications.
• Champion accessibility, including conducting audits and ensuring compliance with ADA and other relevant guidelines.
• Lead organizational change management (OCM) efforts, ensuring smooth transitions and stakeholder buy-in for new digital tools and processes.
  

Skills & Experience:

• Proven experience as a Technical Program Manager, IT Project Manager, or UX Project Manager, with a focus on digital transformation, cloud migrations, and enterprise-level CMS implementations.
• Strong knowledge and hands-on experience with CMS platforms
• Expertise in managing large-scale cloud migrations and digital infrastructure projects (AWS, Microsoft Azure).
• Deep understanding of UX design principles, information architecture, and accessibility standards
• Experience working with AI/ML technologies is plus
• Strong project management skills using Agile methodologies, with experience in tools like Jira, Confluence, and Asana.
• Exceptional communication and interpersonal skills, with the ability to collaborate with both technical teams and business stakeholders.
• Proven ability to manage and motivate cross-functional teams, ensuring that technical solutions meet business needs.
• Strong problem-solving skills and the ability to adapt to evolving project requirements and challenges.
• Experience with organizational change management (OCM), training, and user adoption strategies.
  

Qualifications:

• Bachelor's degree or equivalent experience in a related field. A background in multidisciplinary design or IT management is preferred.
• Master Certification in Enterprise Content Management (CMS) is a plus.
• Proven success in leading digital transformations and managing complex technical projects.
• 7 years of experience in IT project management, Digital Transformation, Information Transformation, UX design, or related fields.
  

Why Join Us:

• Work on impactful, high-visibility projects that drive significant change within an organization.
• Join a collaborative, innovative, and dynamic team.
• Competitive compensation and benefits package.
• Flexible work environment with remote work options.

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