What are the responsibilities and job description for the Insurance Customer Service Representative position at Downing Insurance Agency Inc?
Job Summary:
As a Customer Service Representative at Downing Insurance Agency Inc, you will play a pivotal role in delivering exceptional customer service to our clients. Your primary responsibility will be to assist customers with inquiries, resolve issues, and provide information about insurance products and services.
Responsibilities:
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Provide accurate information about insurance policies, coverage details, and claims procedures
- Process policy changes, renewals, and cancellations efficiently and accurately
- Utilize effective communication skills to address customer concerns and ensure satisfaction
- - Perform data entry tasks to update customer information in the database
- Qualifications:
- Excellent phone etiquette and communication skills
- Proficiency in English; bilingual in Spanish is a plus
- Ability to analyze customer needs and recommend appropriate solutions
- Prior experience in customer service is preferred
- Strong data entry skills with attention to detail
- Knowledge of insurance products and terminology is advantageous
Join our team at Downing Insurance Agency Inc, an independent insurance agency representing various insurance companies. If you are passionate about providing top-notch customer service, possess strong data entry skills, and thrive in a fast-paced environment, we welcome you to apply for the Customer Service Representative position.
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
Shift:
- 8 hour shift
Experience:
- Customer Service: 3 years (Required)
Ability to Commute:
- Alton, IL 62002 (Required)
Work Location: In person
Salary : $16 - $20