What are the responsibilities and job description for the Customer Service Representative position at Farmers Insurance?
Job Description
As an Insurance Customer Services Representative, you will become the face of our esteemed company, ensuring that each client interaction is met with enthusiasm, care, and professionalism. Our commitment to personalized service has established us as a trusted provider within the community.
Your role will be pivotal in fostering client relationships and servicing policyholder's insurance needs. You will work closely with our sales team to deliver outstanding customer experiences and offer top-tier insurance solutions tailored to fit individual needs. We pride ourselves on creating a supportive environment where our employees can thrive professionally while making meaningful contributions to our clients' peace of mind.
If you possess a passion for client interaction, a positive outlook, and are eager to join a dedicated team, we invite you to explore this opportunity with us. Bring your talents to a place where your efforts will be recognized and valued.
Benefits
Hourly Base Salary Based on Experience
Paid Time Off (PTO)
Mon-Fri Schedule
Hands on Training
Career Growth Opportunities
Responsibilities
- Your role will be pivotal in fostering client relationships and servicing policyholder's insurance needs
- You will work closely with our sales team to deliver outstanding customer experiences and offer top-tier insurance solutions tailored to fit individual needs
- Client Interaction: Engage with clients to understand their insurance needs and provide exemplary service, ensuring satisfaction and retention
- Query Resolution: Handle customer inquiries promptly and professionally, providing accurate information and resolving issues to the best of your ability
- Policy Updates: Assist clients with policy changes, cancellations, and any other adjustments they might need
- Claims Support: Guide clients through the process of filing claims, providing support and clarity at each step
- Record Management: Maintain accurate client records and document interactions according to company policy
- Team Collaboration: Work closely with the sales and management teams to ensure a seamless experience for clients
Requirements
- Licensing: Active Missouri Property & Casualty License is required or willingness to obtain
- Experience: Previous experience in a customer service or insurance environment is essential
- Communication Skills: Excellent verbal and written communication skills are necessary
- Customer Service Orientation: Strong desire to provide exceptional service and exceed client expectations
- Problem-Solving: Ability to think critically and provide effective solutions to customer queries
- Team Collaboration: Must be a strong team player with a collaborative approach to work
- Organizational Skills: Excellent organizational and time management abilities to manage multiple tasks effectively
- Tech Proficiency: Familiarity with standard office software, including CRM systems, is beneficial
