Visitor Experiences - Host

General Description

The Museum is accepting applications for the position of Host. The Host serves as the primary employee for Admissions and Parking Lot, as well as providing support to the Gift Shop and Soda Fountain in host capacities, working part-time hours between the stations while maintaining a friendly, welcoming, engaging, and pleasant attitude. Under the direction of the Director of Communications and Operations Manager, this team member is responsible for providing a “one-of-a-kind experience” to the Museum’s 200,000 annual visitors. This position is the first point of contact for all visitors to the Museum and should be providing top level customer service at all touch points.

Host Types

• Visitor Host – responsible for greeting guests at the AMBC door or GS door, acting as an Event Host, or in the KR Galleries. This person is primarily directing traffic, answering general questions, and facilitating the movement of guests with reservations for MAS and TAS out of the Admissions line during busy days. Regardless of area, this person should be greeting everyone.
• Parking Lot Host – responsible for selling parking spots as well as vigilance and safety
• Admissions Host (stipend eligible) - responsible for ticket sales with a focus on educating guests about our nonprofit status and getting donations (average above $1/per transaction must be maintained)
• Soda Fountain Host (tips, stipend eligible) - responsible for the SF register, with a focus on upgrades

Knowledge / Skills / Experience

• Maintain the highest standards of friendly, helpful and responsive service in a fast-paced customer service environment.
• Ensures that all transactions are properly recorded while at the Admissions desk, Parking lot or Soda Fountain register.
• Must pay attention to detail for opening and closing of both stations.
• Must be able to engage visitors to create a positive experience.
• Must possess warm, outgoing and professional public presence.
• Must have previous sales and customer service experience.
• Must be courteous and helpful at all times with visitors and co-workers.
• Track visitor attendance using the Museum’s point-of-sale (POS) software system.
• Must meet monthly goals for promotion of the Museum’s 10-2-4 Challenge Grant by successfully requesting contributions from visitors if working as an Admissions Host.
• Must meet monthly goals for upgrades at the Soda Fountain if working as a Soda Fountain Host.
• Must have excellent verbal communication skills.
• Ability to work both independently and as part of the Museum team.
• Immediate knowledge of Waco area attractions and amenities.
• Must be willing to take on other tasks as assigned.

Special Abilities / Requirements

• Must be willing and available to work a minimum of 12 hours for your first 60 days.
• Learns the information necessary to answer questions about the Museum, experiences, and the Soda Fountain menu
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook)
• Familiarity with POS cashier software
• Must be able to pass a criminal background check
• Must have a current, valid Texas driver license
• Must have access to reliable transportation

Job Type: Part-time

Pay: $13.50 per hour

Benefits:

• Employee discount

Schedule:

• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Rotating weekends

Application Question(s):

• Are you able to work outside? One function of host is working in the parking lot.
• What days and times would you be available to work? Please be as specific as possible. If you are returning to school soon, please include that as well. The Museum is open 10AM to 5:30PM Monday - Saturday (longer hours in summer) and 12PM to 5:30PM on Sunday.
• Are you available to work both weekdays and weekends?
• Are you available to work a minimum of 12 hours per week for your first 60 days of employment?

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

Salary : $14