Dispatcher

Job Summary: The role is responsible for coordinating and dispatching logistics for our We are welcoming applicants with experience in executive, limousine, livery, and/or event passenger transportation or similar service backgrounds. Ideal candidates have experience managing data, are attentive to detail with thorough communication, and provide exemplary service to internal and external clients. In a 24-7-365 business, the environment is fluid and exciting. We provide extensive training to include classroom and field training to support a broad knowledge base.

Responsibilities:

• Schedule and assign individual and group transportation reservations.

• Monitor trips in progress as well as upcoming trips for same day.

• Assign chauffeurs of various experience levels to best match client requests.

• Properly pair client vehicle requests to existing fleet availability.

• Adjust chauffeur and vehicle assignments pending external changes, flight delays, etc.

• Communicate client expectations and changes thoroughly to chauffeurs.

• Review all reservation details with chauffeurs, monitor timeliness and progress.

• Assist managing service expectation deviations between clients and chauffeurs.

• Secure external chauffeur and vehicle needs as necessary using existing company relationships.

• Provide administrative support including phone coverage and data entry.

Job Qualifications:

• Passion for attention to detail.

• Exemplary verbal and written communication skills.

• Working experience in MS Office products, primarily Excel, Word, Outlook.

• Ability to quickly learn industry and company specific software and procedures.

• Flexibility in working hours for 1st and/or 2nd shift, weekends and holidays.

• Work closely with a small team with similar responsibilities.

• Limousine, livery, and/or similar transportation industry experience highly desired.

Experience and Education

• HS diploma or equivalent required

• AS in logistics or related area preferred

• Minimum of 1 year experience in a related industry role coordinating or dispatching in a complex environment

Knowledge of:

• Scheduling tools

• Experienced level MS Office and related communication tool, e.g. Word, Calendar, meeting tools

Skills in:

• Excellent written & oral communication skills

• Ability to understand complex, interdependent schedules and processes

• Excellent ability to work with all levels of employees and team mates

Physical Working Conditions:

Position would spend time in an office setting and movement through repair facilities, in the field and in vehicles. Office work may require prolonged sitting, standing, walking, kneeling, squatting and stooping in the performance of daily activities. Field work would require the ability to work outside in various weather conditions and actively in a provided vehicle. Work in repair facilities or depots may require walking on uneven surfaces, entering and debarking from vehicles, and changes in temperature and noise levels. The position may also require the ability to lift, drag and push files, paper and documents weighing up to 35 pounds.

Special Requirements: (1) Must be willing and able to travel to and attend training and meetings within or outside the boundaries of the home area; (2) Must be willing and able to work outside regular business hours and on weekends, attending meetings, etc. as needed.

Commitment

The Driver Provider maintains a bedrock commitment to diversity, equity and inclusion, The Driver provider prohibits discrimination, harassment, intimidation and bullying based on actual or perceived race or ethnicity, gender/sex (including gender identity, gender expression, pregnancy, childbirth, breastfeeding, and pregnancy-related medical conditions) sexual orientation, religion, color, national origin, ancestry, immigration status, physical or mental status, marital status, registered domestic partner status, age (40 and above), genetic information, political belief or affiliation (not union related), a person's association with a person or group with one or more of these actual or perceived characteristics, or any other basis protected by federal, state or local law, ordinance, or regulation in any program or activity it conducts or to which it provides significant assistance.

The Driver provider will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process or have other questions about the application process.

Please direct concerns to:

Human Resources – The Driver Provider

1243 S 7th Street

Phoenix, AZ 85034

HR@driverprovider.com

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overnight shift
• Overtime
• Rotating weekends
• Weekends as needed

Application Requirements:

• Must have flexibility in working hours for 1st and/or 2nd shift, weekends and holidays.
• Must have limousine, livery, and/or similar transportation industry experience
• Must have at least one year of hands-on working experience using Dispatch Software (preferably Santa Cruz)

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Office: 1 year (Required)
• Data entry: 1 year (Required)
• Analysis skills: 1 year (Required)
• MS Office products, Excel, Word, Outlook: 1 year (Required)
• Dispatching: 1 year (Required)
• Dispatching Software: 1 year (Required)

Ability to Work consistently and reliably in Person:

• Phoenix, AZ 85034 daily (Required)