What are the responsibilities and job description for the Account Manager/Dispatcher position at DTL Transport Inc?
Job Summary
We are seeking a dedicated and detail-oriented Account Manager/Dispatcher to join our growing team. The ideal candidate will play a crucial role in managing client expectations, communicate load information to company drivers and accurately input driver and load details into DTL company's TMS. This position requires strong organizational skills, effective communication, and the ability to timely and accurately input customer information.
Responsibilities
- Manage and maintain client accounts
- Coordinate transportation management activities, including dispatching and transportation planning to ensure timely pickup and delivery of goods.
- Perform data entry tasks accurately and efficiently while maintaining up-to-date records in DTL & customer systems.
- Analyze logistics data to identify trends, optimize routes, and improve operational efficiency.
- Utilize Samsara and/or Trucker Tools systems for tracking shipments and driver locations.
- Exhibit excellent phone etiquette when communicating with clients and vendors to foster positive relationships.
Qualifications
- Proven experience in account management or a related field, preferably within the transportation or logistics industry.
- Strong knowledge of transportation management principles, dispatching processes, and logistics operations.
- Proficient in data entry with a keen eye for detail to ensure accuracy in all documentation.
- Ability to analyze data effectively to make informed decisions that enhance service delivery.
- Excellent phone etiquette and communication skills are necessary for successful client interactions.
- Strong organizational skills with the ability to manage multiple tasks simultaneously in a fast-paced environment.
Join our team as an Account Manager/Dispatcher and contribute to our commitment to delivering exceptional service while advancing your career in the logistics sector!
Job Type: Full-time
Pay: From $25.00 per hour
Schedule:
- Day shift
- Evening shift
- Night shift
Experience:
- Dispatching: 1 year (Required)
Ability to Commute:
- Fresno, CA 93722 (Required)
Ability to Relocate:
- Fresno, CA 93722: Relocate before starting work (Required)
Work Location: In person
Salary : $25