What are the responsibilities and job description for the Customer Support Administrator position at Dutch Ridge Consulting Group?
Customer Support Administrator
Company Overview
Dutch Ridge Consulting Group, LLC (DRCG) is an ISO 9001:2015, Department of Veterans Affairs (VA) Certified Veteran Enterprise (CVE), Service-Disabled Veteran-Owned Small Business (SDVOSB). DRCG provides technical support staff at ten locations throughout the United States with corporate offices in Beaver, Pennsylvania and Ashburn, Virginia. DRCG offers expertise in Systems Integration (SI), Information Technology (IT) solutioning, Program Management, Risk Management, Business Process Reengineering (BPR), Requirements Engineering, Workflow Solutioning, and Business Consulting Services. Established in 2016, DRCG is 100% US owned, and has over 50 employees (97% hold a Secret clearance or higher). DRCG optimizes client investments by leveraging expertise to better manage the growth and transformation of existing IT environments.
Description
Seeking a highly motivated Customer Support Administrator to support a federal customer's goals to modernize and transform their IT environment to efficiently deliver new technologies to their workforce.
Technical Proficiency and Expertise
- Deliver desk-side support
- Regularly scheduled backups
- Network storage allocation
- Preventative maintenance
- Support Microsoft Windows environments
- Repair/replace system peripherals
- Maintain configuration management data and documentation
- Install software patches, updates, and upgrades, including remote server and workstation administrations
- Maintain the operability of the Uninterruptible Power Supply (UPS)
- Troubleshoot and resolve communications equipment
- Facilitate resolution of network hardware and software problems
- Monitor network traffic and optimize network performance
- Create, update, and track service call requests
- Maintain remote user assistance capabilities
- Internet connectivity for standalone workstations
- Provide technical assistance for relocations and moves
- Stage and take down end user workstations and associated equipment
Requirements
- Active/current Secret Clearance is required at the time of hire
- 7 years of relevant hands-on Customer Support Administration experience
- Bachelor's degree in a related field or relevant work experience
- Strong communication and collaboration skills, with the ability to work effectively in cross-functional teams
Job Location
Miami, Florida - On-Site