Sales Associate

Location: Remote US

Hourly: $28.85-$33.65 ($60k-$70k) DOE

Summary of Overall Job:

The Sales Associate is an energetic and detail-oriented professional who is an integral part of our fast-paced sales team. This role is vital in providing exceptional sales support and coordinating account activities for a diverse range of clients. Acting as a trusted partner to the sales team, this position focuses on delivering outstanding customer service and ensuring a seamless client experience, all while upholding our company’s mission, vision and values.

Sales Support:

• Manage mid-to-final stages of the sales cycle, including requesting contracts, sending links to clients, and resolving internal inquiries (e.g., redlines).
• Assist with subscription product renewals for existing clients.
• Leverage Salesforce and other tools to identify potential product matches and collaborate with sales representatives to present these opportunities to clients.
• Use resources such as LinkedIn, Navigator, ZoomInfo, DataOS, and industry blogs to gather relevant client insights to support sales efforts.
• Coordinate with Sales Operations to adapt data for specific teams and provide actionable insights for outreach campaigns.
  • Examples include: client win-back efforts, retention initiatives, state contract updates, event-related outreach, and follow-ups.

Account Coordination:

• Manage post-sales client inquiries, including setting expectations with delivery teams.
• Oversee delivery and sales handoff processes, such as following up on client requests for logos or registrations.
• Serve as the primary liaison for customized proposals, presentations, and ROI documentation for specific accounts.
• Monitor client activities and initiatives (e.g., via LinkedIn) to identify new business opportunities.
• Attend webinars, kickoff calls, and other client meetings as assigned, providing actionable insights to account owners.

Event Support:

• Represent the sales organization by traveling to 8–12 events annually, engaging with clients and supporting sales activities.

Technology & Tools:

• Utilize AI tools like ChatGPT to summarize client communications, white papers, and websites for actionable insights.
• Ensure proficiency in platforms like MS Office, Salesforce, ZoomInfo, and other business development tools.

Skills & Qualifications:

• Customer Service: Strong internal and external customer service skills.
• Communication: Exceptional verbal and written communication skills.
• Project Management: Ability to prioritize and manage multiple tasks and deadlines effectively.
• Detail Orientation: Strong organizational skills with a keen eye for detail.
• Team Collaboration: Effective in team settings and self-motivated when working independently.
• Technology Proficiency:
  • Advanced proficiency in MS Office (Word, Excel, PowerPoint, and Outlook).
  • Familiarity with Salesforce, ZoomInfo, and other sales/data tools, or the ability to quickly learn and adopt new systems.
  • Preferred: Familiarity with advanced tools such as LinkedIn Navigator, DataOS, and similar platforms.
• Experience: Sales operations, account coordination or business development roles is a plus.
• Mindset: Enthusiastic, adaptable, and committed to the company mission.

This Job Description is subject to change.