What are the responsibilities and job description for the Counselor position at ECMC Group?
Choosing a career with ECMC Group means joining a nonprofit corporation with a mission to help students succeed. With a vibrant mission and values, great benefits, and strong community involvement, ECMC Group companies are an ideal team to join.
Job Summary
Under direct supervision, contacts student loan borrowers throughout loan lifecycle to discuss their ability to repay their student loans and offer options for keeping / bringing the loan current.
Essential Duties and Responsibilities
- Makes outbound calls to students and references to counsel them on options to manage student loans and to keep / bring loans to a current status through payment, forbearance or deferment
- Communicates by telephone and / or in writing / email to borrowers to inform them of their responsibilities and the consequences of default
- Receives predictive telephone dialer system transfers and handles them within required measures
- Maintains clear, concise, and accurate documentation of borrower accounts, including all contact made and received
- Maintains current and accurate knowledge of laws and regulations affecting the repayment of student loans, including the consequences of default, and the various payment / deferment options available to borrowers
- Updates loan status on Loan Tracker
- Conducts internet / social media searches to locate new contact information for student loan borrowers
- Participates in work group activities to solve problems or improve processes
- Performs other related duties as assigned
Required Qualifications
- High School diploma or GED
- At least one year office / business, clerical or customer service experience
Preferred Qualifications
- 1 year experience working in a call center
- 1 year working in financial industry, including student loans, collections and / or banking
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and / or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ECMC Group is committed to ensuring our diverse, inclusive and equitable culture is built on a strong sense of belonging, where everyone feels seen, heard and encouraged to show up as their authentic self.
Last updated : 2024-10-15