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Functional Analyst

EdgeGlobal LLC
Charlotte, NC Contractor
POSTED ON 1/5/2025
AVAILABLE BEFORE 4/30/2025
Hi,

Hope you are doing well,

Please find the below job description and let me know your interest

Role: Techno – Functional Analyst

Location: Onsite – Charlotte NC

Job Description

  • Experience with Conversational AI projects and KoreAI. Intent of the role is identification and development along with Business View is an added advantage
  • Telecom or CRM ideally IVR related experience & services or other related industry experience
  • Experience with system integrations bonus experience with implementation with IVR and Conversational AI (any platform)
  • LC/NC Framework (knowledge)
  • Expertise in working closely with stakeholders to gather, document, and analyze business requirements, especially IVR systems.
  • Proficiency in creating business documentation such as BRDs, functional specs, and process flows.

Thanks & Regards

Salman

Team Lead

Office: 703-436-2688

Email: salman@edgeglobal.net

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