Community Health Worker

Job Summary
The Community Health Worker (CHW) at El Sol Neighborhood Educational Center serves as a critical, field-based member of the ECM (Enhanced Care Management) Care Team. The CHW is integral in bridging the gap between ECM Patients and the healthcare system, using lived experience within the community to foster trust and facilitate access to necessary health and social services. The CHW supports ECM Patients who may face barriers to care, such as linguistic or cultural challenges, and works closely with the RN Care Manager, Behavioral Health (BH) Care Manager, and Care Coordinator to enhance care engagement and compliance.

Minimum Requirements

• High school diploma or equivalent; college degree in social work, public health, or related field preferred.
• Valid California Driver’s License, Car insurance, and Car registration.
• Bilingual (Spanish/ English; speak and write).
• Pass FBI background check (Custodian of Records for DOJ).

Qualifications

• Previous experience as a Community Health Worker or similar role, ideally with lived experience in the community served.
• Willing to drive within the surrounding work area.
• Proven ability to multitask, prioritize tasks, and manage time effectively.
• Attention to detail and accuracy in data entry and document management.
• Capable of working/ understanding the needs of a multicultural environment.
• Strong work ethics, maintaining a professional appearance, and exercising discretion with sensitive information.
• Strong knowledge of local community resources and social services.
• Ability to work in a fast-paced environment with interruptions and adapt to changing priorities.
• Ability to work effectively in a multidisciplinary team and independently in field settings.
• Understand the community served and to be connected to the community.
• Ability to perform tasks related to physical activity to include sitting, standing, for long periods of time, caring, bending, moving, and lifting up to 50 lbs.

Responsibilities

• Actively engage ECM Patients in the community and clinic settings, including those who may be difficult to reach or face cultural and linguistic barriers.
• Conduct field-based contacts, including in-person meetings and phone follow-ups, to ensure Patients are connected to necessary care and resources.
• Serve as a liaison between patients and healthcare providers, fostering collaboration and understanding to promote patients’ active participation in their medical/behavioral health care.
• Assist the ECM Care Team by accompanying Patients to medical and behavioral health appointments as needed, ensuring Patients have support navigating the healthcare environment.
• Schedule and coordinate Patient visits with the ECM Care Team to improve care access and adherence to treatment.
• Collaborate in patient care discussions, contributing insights from direct Patient interactions to enhance care planning and intervention strategies.
• Support RN Care Manager, BH Specialists, and Care Coordinators with panel management activities, following assigned tasks to improve engagement and outreach efforts.
• Identify and connect ECM Patients to social services and community resources that address social determinants of health, such as housing, food security, and transportation.
• Monitor and encourage treatment adherence, including medication and Shared Care Plan goals, and report any barriers to the multi-disciplinary team for further support.
• Distribute culturally appropriate health promotion materials to patients, educating them on their health conditions and available community resources
• Maintain detailed records of patient interactions, including follow-up contacts, in the designated system in compliance with IEHP (Inland Empire Health Plan) guidelines.
• Participate in weekly systematic case reviews and ad hoc case reviews, providing input on patient progress and any emergent care needs.
• Communicate with the Registered Nurse Care Manager and/or Behavioral Health Specialist for any clinical actions to ensure appropriate oversight and alignment with care plans.
• Performs other duties as assigned.

If you would like to apply to this role, please email your resume to: thelmagamboa@elsolnec.org

Job Type: Full-time

Pay: $21.00 - $22.71 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• San Bernardino, CA 92408 (Required)

Work Location: In person

Salary : $21 - $23