What are the responsibilities and job description for the Executive Lounge Hostess position at Element Hotel?
We are seeking a professional and courteous Hostess to provide exceptional service to our exclusive clientele.
Your responsibilities will include greeting guests, serving food and beverages, answering inquiries about services, and handling any complaints to ensure high-level customer satisfaction. Candidates should have a positive demeanor, excellent communication skills, and a genuine passion for hospitality.
Welcoming executive guests to the lounge
Ensuring guest satisfaction by attending to their needs and requests
Providing information about facilities, services, and local attractions
Managing lounge reservations and organizing seating arrangements
Serving food and beverages to guests
Maintaining high standards of cleanliness and hygiene in the lounge
Handling guest complaints professionally and efficiently
Coordinating with other hotel departments to ensure guest needs are met
Checking guest identification when required
Assisting with special events or functions in the lounge
Without assitance, carry, place, move, or lift objects weighing up to 25 pounds; with assistance for items beyond 25 pounds.
