What are the responsibilities and job description for the Call Center Representative position at Emerald Logistix?
Department: Emerald Logistix
Location: Beaumont
Compensation: $17.25 - $24.00 / hour
Job Title: Call Center Representative
Location: Beaumont, TX
Job Type: Full-Time
Department: Customer Service
Reports To: Call Center Supervisor
Job Summary:
We are seeking a dynamic and motivated Call Center Representative to join our growing team. In this pivotal role, you will be the first point of contact for our customers and will play a critical role in ensuring a positive customer experience. Your primary responsibilities will include answering customer inquiries, providing information about our products and services, and resolving any issues that may arise. Ideal candidates will possess excellent communication skills, a friendly demeanor, and a passion for helping others
Key Responsibilities
- Manage large amounts of incoming calls and customer inquiries
- Identify and assess customers' needs to achieve satisfaction
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle and resolve customer complaints in a timely manner
- Record details of inquiries, comments, and complaints
- Follow up on customer interactions and ensure proper resolution
- Proven experience in call center or customer service role
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and conflict resolution skills
- Familiarity with CRM systems and practices
- Ability to multitask, prioritize, and manage time effectively
- High school diploma or equivalent; further education is a plus
- Opportunities for career growth and development.
- Health, dental, and vision insurance options.
- Paid time off and holidays.
- A dynamic and collaborative work environment.
Salary : $17 - $24
