D/R Food Server/Banquet Captain

Join our team as a Dual Rate Food Server/Banquet Captain in a fun, fast-paced environment with room to grow! FREE Gaming License ($155-$200)! The Dual Rate Food Server/Banquet Captain assists in the coordination and execution of banquet events as needed and provides exceptional guest service as a Food Server when they are not assigned to an event.

Starting pay when working as a Food Server is $16.76 and increases to $20.06 after successful completion of 90-day orientation period. Starting pay when working as a Banquet Captain is $17.31 and increases to $20.66 upon successful completion of 90-day orientation period.

This full-time position features excellent employer-paid medical, dental, vision and life insurance benefits.

MINIMUM QUALIFICATIONS:
REQUIRED
  • High School Diploma or GED equivalent
  • Banquet or event coordination experience
  • Two years of full service, high volume, restaurant experience
PREFERRED
  • Associate’s degree in hospitality or related field
  • Gaming experience
  • Experience working with tribal entities
Additional education/experience may substitute for the minimum requirements of the position.

ESSENTIAL FUNCTIONS:
Food Server
  • Attends to guests throughout their dining experience by providing service focused hospitality.
  • Resolve any guest issues by utilizing outstanding service recovery.
  • Collaborate with Restaurant, Kitchen, and Bar staff in a professional, friendly manner.
  • Ensure a safe and comfortable dining experience.
  • Provide craveable food and beverage recommendations to guests.
  • Maintain a neat and orderly wait station.
Banquet Captain
  • Assist in the oversight and coordination of banquet events from setup through breakdown.
  • Coordinate with event planners and culinary staff to ensure timely delivery of food and beverage services.
  • Assist in assigning tasks and roles to banquet team members based on event needs.
  • Conduct pre-event inspections to ensure equipment cleanliness and functionality.
  • Communicate with assisting departments on event logistics and equipment requirements.
  • Monitor banquet inventory, ensuring adequate stock levels.
  • Perform other duties as assigned.

COMPETENCIES:

The Dual Rate Food Server/Banquet Captain must possess strong communication and customer service skills while demonstrating professionalism, courtesy, and adaptability in a fast-paced environment. Knowledge of casino and department policies, banquet service coordination, and alcohol service compliance is essential. Proficiency in MS Office and other relevant software, as well as point-of-sale systems, is required. Strong organizational, time management, and multitasking abilities are necessary, along with the capacity to work independently or as part of a team. Attention to detail in recordkeeping, planning, and scheduling is critical, as is competency in basic math and cash handling for event coordination.

PHYSICAL REQUIREMENTS:
Sitting/standing for up to 10 hours per day in an Event/Kitchen environment
Walking/climbing, reaching/bending/crouching, pushing/pulling
Hand eye coordination: use of eyesight with finger dexterity
Concentrating in loud/busy situations
Lifting items up to 40 lbs.
Subject to a casino smoke-filled environment

Additional Requirements:

• Must be able to work all scheduled shifts to include day, swing, graveyard and holidays

Must be able to pass a pre-employment illegal drug screen and obtain a Class IIIB license as required by the Puyallup Tribal Gaming Regulatory Office and the Washington State Gaming Commission. The Emerald Queen is an Equal Opportunity Employer. Indian Preference in hiring shall apply according to the policies adopted by Puyallup Tribe’s Emerald Queen Casino. Job descriptions are intended to present a brief summary of the position and the description is not intended to list all of the duties performed within the job.

Salary : $155 - $200