What are the responsibilities and job description for the Customer Service Representative (BOS) position at EMPLOYMENT & TRAINING CENTERS INC?
Pay Rate: $17-$19/ hour.
JOB DESCRIPTION
General Summary
The primary duty of the Customer Service Representative is to spend a major portion of the time communicating with customers by telephone, utilizing computer skills to process/collect fees from toll road violation customers and updating customer accounts.
Responsible for providing a high level of customer satisfaction by listening to customers first and responding in a friendly and courteous manner, always ensuring high quality customer service.
Training will be for 3 weeks at 2901 W. Sam Houston Pkwy. N Houston, TX 77041
After training the location is 13105 Northwest Fwy, Houston, TX 77040 (9th floor)
Start Date: TBD
Duties & Responsibilities % of Time Spent
- Responsible for accepting inbound calls, maintaining customer accounts, toll road violation resolution and assisting with toll related inquires in an efficient manner to ensure maximum use of time and resources. 75%
- Responsible for operations that include interfacing with credit card and banking institutions as well as various county departments. 10%
- Responsible for reconciling payments, toll tags and end of day reports as specified. 10%
- Responsible for keeping abreast of all procedural updates and implementing as directed. 5%
Knowledge, Skills and Abilities
- Ability to listen first, speak clearly and correctly.
- Good written and interpersonal skills.
- Strong customer service skills.
- Good analytical and organization skills.
- Working knowledge of personal computers and related software; Microsoft Office including word processing, spreadsheets, and databases.
- Must possess keyboarding skills of 30 wpm.
- Ability to work in a team environment and be open to change.
- Multi-tasking capabilities: ability to think logically and time management organized. flexible, and goal oriented.
- Ability to handle customer interactions in a quick but tactful, courteous, and efficient manner.
- Ability to establish and maintain effective working relationships with others.
- Must be able to maintain confidentiality.
Work Environment
Will work in a call center environment. Travel to and from different worksites may be required.
Physical Demands
The position requires mostly sitting in an office environment, occasional standing, and light lifting, three or four reams of paper or books (up to 20 pounds or weight equivalent) may be required.
Position Type and Typical Hours of Work
- Training Schedule: Monday- Friday 8 AM - 4:30 PM
- After training: Schedule will be assigned, 8 hour shift, Monday- Friday 7 AM- 5 pm
Required Education and Experience
- High School diploma or equivalent.
- Must type at least 30 correct words per minute
- Must have customer service experience and call center experience
- Experience in collections, finance and banking preferred.
Other Duties
This Job Description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee for this position. Management may, at its discretion, assign, or reassign duties and responsibilities to this job at any time.
Salary : $17 - $19
