What are the responsibilities and job description for the Customer Service Phone Representative position at Total Air Service?
Are you a people person with a knack for problem-solving? Total Air Service is looking for a part-time Customer Service Phone Representative to join our growing HVAC team in Willis, TX. If you're ready to make a difference in how we serve our valued clients, we want to hear from you! Enjoy $12-$18/hour based on experience, a flexible schedule, and exciting opportunities for growth and bonuses. Ready to start your next career journey? Read on!
ABOUT US
We are an established, family-owned residential and commercial HVAC service, repair, and sales company. We value honesty and integrity and stand behind our work with a 100% satisfaction guarantee. Our growing club member base keeps us busy, so we are booked up almost a month in advance!
We are a Christian-based company that cares about our employees. We have a friendly and supportive work environment where each employee is respected by our company owners and feels accepted and valued. Our team has a sense of belonging and ownership in how we run our business. We believe in a good work-life balance and work with our employees on days they need to take off. We strive to ensure our employees' happiness and want our team to enjoy what they do. We're growing, making improvements, and looking for long-term employees seeking a home!
A DAY IN THE LIFE AS A CUSTOMER SERVICE PHONE REPRESENTATIVE
In this part-time position, you'll answer incoming calls, book service appointments, and manage our club membership base, ensuring that our clients always feel prioritized. You'll work closely with the dispatcher to make sure each call is scheduled efficiently, keeping customer satisfaction at the heart of everything you do. When things get busy, you'll stay proactive, making outbound calls and helping to renew memberships. Whether it's solving a problem or making sure customers are booked for their service, you'll be the key to keeping things running smoothly.
THE MINIMUM REQUIREMENTS TO BE CONSIDERED
- High school diploma or equivalent
- Strong customer service skills with a professional attitude
- Proficiency in Microsoft Excel, Word, and PowerPoint
- Ability to work both independently and as part of a team
- Excellent communication skills-both written and verbal
- Critical thinking skills and problem-solving abilities
- Associate degree (preferred)
- Bilingual (preferred)
WORK LOCATION & SCHEDULE
- Location: Willis, TX
- Schedule: Part-time, Monday to Friday, 10:00 AM – 4:30 PM (hours are negotiable)
We also require the ability to work on-call every other week, with added bonuses and $10 per call booked after-hours!
DON'T WAIT-APPLY TO BE A CUSTOMER SERVICE PHONE REPRESENTATIVE TODAY!
Our quick, mobile-friendly initial application takes just 3 minutes and is your first step toward joining our exceptional HVAC team. Once you apply, our hiring team will reach out promptly to guide you through the next steps if you qualify. It's that simple-apply now and start your journey with Total Air Service!
Salary : $12 - $18
