What are the responsibilities and job description for the Business Analyst I position at Encantado Technical Solutions?
Overview
Our IT services department is trusted and dedicated to being a true IT partner to all of our customers by providing tailored, innovative technology solutions, and unparalleled customer service. We strive to understand the unique needs of our National Laboratory mission organizations and work collaboratively to design and deliver specialized information systems solutions that drive their success.
Responsibilities
Provide expertise in business process and system analysis, design, improvement, and implementation efforts and in translating business process needs into technical requirements.
Provide expertise in change management and training support.
Provide organizational and strategic planning for a wide variety of technical and functional environments.
Provide expertise in, but not limited to, Configuration Management, Strategic Planning, Knowledge Management, Business Analysis and Technical Analysis.
Candidate will lead operations associated with our mission focused service desk, back-office support for BI initiatives, scheduling, customer interaction and communication, reporting, requirements gathering.
Qualifications
- Bachelor’s Degree in IT related field and 2 years of experience, or an associate degree in an IT related field 5 years of experience, or 8 years of total experience in lieu of a degree.
- US Citizen
- Must have an active DOE Q Top Secret Clearance for onsite support or DOD Top Secret Reciprocity
- Must be able to obtain a SCI for onsite support.
- Must be willing to take and pass a Polygraph, if necessary
Required Skills:
- Previous work in a National Lab environment, preferably in an IT department (at least 2 years).
- Previous experience with PowerBI or other BI related tool
- Previous back-office support in a capability such as office assistant, ticket dispatcher, or inventory and property management.
Desired Skills:
Service Now Experience
Scheduling experience
Previous experience working with IT technicians and customers.
Previous experience with Change Management processes and working with a IT change board.
WHY WORK AT ENCANTADO TECHNICAL SOLUTIONS?
Encantado is powered by our people. We believe that together, through teamwork, communication, and dedicated service, we can accomplish more than we could individually. If a culture of collaboration and growth is important to you, you’ll feel at home at Encantado. We offer clear opportunities for advancement and comprehensive benefit packages to help our employees and their families stay healthy and feel secure.
ABOUT US:
Encantado Technical Solutions (ETS) is an unpopulated joint venture between Edgewater Federal Solutions, Inc. and ECS Federal, LLC. ETS is bolstered by second-tier subcontractors KeyLogic and Amentum. As ETS is unpopulated, employees will work for one of the four companies listed above.
It has been and continues to be the policy of Encantado Technical Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law.
