IT Operations Administrator

Join on the heart-warming journey with a team that is a top leader in the rehabilitation industry

Encompass Health is the leader in the inpatient rehabilitation industry, you'll feel the Encompass Health direction as soon as you join. We collaborate and provide high-quality, compassionate, individualized care for our patients, allowing us time to get to know them and help them achieve their goals during their rehabilitation journey.

Position Purpose

The position of IT Operations Administrator will work in support of the IT Service Management process in ITG. This position will ensure new products and services are properly onboarded into the ITG support environment to include communication, documentation, and training for support agents and the IT Liaison community in the hospitals. In addition, this position will conduct periodic ITG service management training as part of ITG employee onboarding and will work with ITG team leaders to ensure ITSM processes are followed - this includes working with support teams to ensure knowledge articles are created and updated, with training scheduled as required. Finally, this position will conduct ITG Service Overview training for the hospitals and oversee the change process from a support impact perspective.

Responsibilities & Tasks

• Serves on the ARC and assists with the onboarding of new services, compiles service profile data and supports documentation with annual review and updates.
• Focal for continual IT liaison education and training.
• Works with Project Management Office as part the SDLC to generate required support.
• Maintains the "Critical Applications" list.
• Serves as the knowledge base administrator, ensuring how-to resolution data is current, properly vetted, and accurate, with standardized formatting maximizing accessibility to support resources.
• Oversees the documenting and maintaining of ITSM Standard Operating Procedures as directed by the Director of IT Operations and the Associate Director of Service Delivery.
• Assists with agent training and helps ensure specialization courses, and proof of mastery exams are current.
• Assists with specialized training when needed.
• Ensures proper ITSM processes are followed ITG-wide.
• Provides quarterly IT Service awareness and training for new ITG employees.
• Conducts IT Service Overview training for the hospitals. Some travel may be required.
• Must Live in Birmingham AL. This is not a remote position

Qualifications

Qualifications

• ITIL-4 Fundamentals Certification preferred or equivalent experience.

Minimum Qualifications

• Bachelors or Associates degree required. Experience in a dynamic IT support organization with knowledge of basic workflows and needs.
• Knowledge of ITSM fundamental concepts

A little about us

We're confident you'll see the difference the moment you join our team. Working at Encompass Health means working with a growing national inpatient rehabilitation leader. We're proud of our career growth opportunities and how our team members work together for the greater good of our patients. We've been named one of the "World's Most Admired Companies" and a Fortune 100 Best Companies to Work For® Award, among others, which is pretty amazing.

Our benefits start day one

• Affordable medical, dental and vision plans for full-time and part-time employees and their families.
• Generous paid time off that accrues over time.
• Tuition reimbursement and continuing education opportunities.
• Company-matching 401(k) and employee stock purchase plans.
• Flexible spending and health savings accounts.
• A community of people who love what they do. Yes, we see that as a benefit.