Job Description. Job Description. JOB TITLE. Service Desk Technician ( Hybrid / On-site ). LOCATION. Northbrook, IL. Purpose. Verbally consult with end-users to gather diagnostic information and translate and understand their technology issue(s) to diagnose the issue through debugging, requirements analysis, troubleshooting, and technical analysis. Analyze the issue to determine the appropriate solution. Apply the solution and analyze the results...
