Eppendorf North America Jobs

Eppendorf North America

Framingham, MA | 375 followers

Eppendorf North America Overview

WEBSITE eppendorfna.com
HEADQUARTERS Framingham, MA
SIZE 200 - 500
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Contact Center Supervisor at Eppendorf North America

Enfield, CT | Full Time
$57k-68k (estimate)
10 Months Ago
Your challenges. Manage the scheduling of personnel to ensure proper coverage for all functions, including sales support, technical support, and customer care. Track and analyze team performance metrics to identify areas for improvement, such as call abandonment rates and response times. Prepare reports on service levels, customer satisfaction, and team productivity for management review. Ensure adherence to service level agreements (SLAs) for ph...
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