Personal Computer Support Technician

Epsilon Systems Solutions, Inc. is seeking a full time Personal Computer Support Technician in Corona, CA.

Summary: Working within guidance of the Activity Contract Technical Representative (ACTR), the candidate will perform tasks supporting NMCI, solving PC issues and other enterprise IT operations.

Duties and Responsibilities:

• Conducts asset inventories as required

• Prepares and submit Move/Add/Change (MAC) requests

• Coordinates NMCI deployments with NMCI contractor points of contact

• Administers inventory, and troubleshoots multifunction devices delivered under Defense Logistics Agency (DLA) lease

• Coordinates special NMCI activities, such as seat refreshes and building rehabilitations

• Works with the ACTR on NMCI related matters

• Coordinates the delivery of NMCI services with the respective Corona Departments

• Produces reports and provide metrics as need occurs to support the foregoing tasks

• Provides Windows-network based File Share administration on remote file shares

Required Qualifications:

• High School diploma or equivalent

• Minimum 2 years of experience

• Ability to obtain and maintain a secret clearance

• Cyber Security Workforce Certification

• Ability to communicate orally to gather and provide information and present conclusions and recommendations

• Ability to understand and use office productivity software including the Microsoft Office 2010 suite of software (Word, Excel, Outlook, PowerPoint, Access, Visio)

• Ability to understand and use web-based applications

• Ability to review, monitor, and verify details in large data collections

• Ability to communicate in written form in order to compose easily understood and logical correspondence and reports

• Ability to gather, organize, and analyze data in order to determine whether information is valid and pertinent to a specific situation

• Ability to trouble shoot computer configuration problems (physical connections, driver issues, etc.)

• Ability trouble shoot computer network problems (physical connections, configuration settings, etc.)

• Ability to identify potential problems and resolutions to the ACTR

• Knowledge of the NMCI related computer-based tools, i.e. NMCI Enterprise Tool in order to maintain asset inventories, process MAC requests, and produce reports

• Knowledge of the NMCI contract to include the Contract Line Item Numbers (CLlN) in order to determine that the correct item was ordered/delivered

Preferred Qualifications:

• Bachelor Degree in any IT related field

Pay Range:

The pay range for this role is $26.07 - $32.30 Hourly. This is a reasonable estimate for this role. Individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

ADA Notations:

• Regular communication (hearing/speaking)

• Noise conditions range from very quiet to very noisy

• Prolonged use of computer (typing and keyboarding)

• Frequently required to sit for long periods of time, stand, walk, and may occasionally lift and move at least 25 pounds

Epsilon Systems Solutions, Inc. and its subsidiaries are proud to be Equal Employment Opportunity and Affirmative Action employers, Minority/Female/Disabled/Veterans.