What are the responsibilities and job description for the Customer Service Representative/Administrative Assistant position at Eriks?
LGG INDUSTRIAL
LGG INDUSTRIAL is a solutions-driven national distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America.
We desire to create an employee-centric place to work, a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best.
Our philosophy is that the success of our business is directly dependent upon the health and safety of our associates. We focus on maintaining a safe work environment and strive to achieve zero injuries through our safety-first culture.
ABOUT THIS OPPORTUNITY
Role Profile
Position: Customer Service Representative/Administrative Assistant
Job Location: Louisville, KY (Branham)
Job Type: Full-Time
Status: Non-Exempt
Summary of the Role
Customer Service Representative/Administrative Assistant responsible for the internal admin support to our Customers, Sales Representatives, Customer Service Representatives, Purchasing and Site Supervisors; enabling the order process to drive production efforts, and to manage the customer’s orders under their control and responsibility.
Responsibilities
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Provide support and data entry for:
- Customer Sales Orders;
- Customer’s Purchase Orders received;
- Customer order status reports;
- Current Promise Date associated with the customer’s requirements; and
- Expected "Ship Date" for the orders, into P21 ERP system.
- Monitor backorders and ensure quick delivery to Production once all items are received.
- Make envelopes for order packets that will be sent to customers with hoses as required.
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Provide Administrative Assistance to Inside Sales
- Answering incoming phone calls.
- Scanning all order/invoice packets to the Branham Shared Drive, accurately naming the files for easy retrieval by sales, accounting, quality and operations personnel as needed.
- Filing paperwork packets to meet retention policy.
- Communicate regularly with the inside sales team, production and Operations Manager.
- Use tools in place to help drive on time delivery such as P21 Portals and Hot Board.
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Additional Responsibilities:
- Develop and maintain a thorough knowledge of Branham’s products, processes, services and pricing structure(s).
- Other duties, as assigned.
Skills and Abilities
- Must be self-motivated and able to work independently to meet or exceed goals.
- Must communicate with internal and external customers in a professional manner.
- Excellent verbal and written communication skills.
- Must be organized with good time management skills.
- Possess proven analytical/problem solving solutions for the customer and the company.
- Computer proficiency in Windows and Microsoft applications.
- Must have reliable transportation.
- Experience with fluid sealing and conveying products (hose, fittings, gaskets and expansion joints) a plus
Minimum Qualifications
- Legally eligible to work in the United States
- Must be 18 years of age or older
- High School Diploma or equivalent
- Must successfully complete pre-employment testing
- English fluency is needed to perform the job duties safely and effectively
Total Rewards
- Competitive compensation plan, with a bonus potential of 5% of salary
- Health Benefits: medical, dental, vision, short term and long-term disability – available 1st of month following the date of hire
- 401k with company match
- Paid vacation, holidays and sick time
Equal Opportunity Employer
We’re an equal opportunity employer.
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, genetics, gender identity, national origin, veteran or disability status.
Qualified Candidates Only. Although we appreciate your interest, only those selected for an interview will be contacted.
We will be accepting applications for this role through February 10, 2025.
