Job Details. Level. Experienced. Job Location. Ocala, FL Office - Ocala, FL. Salary Range. Undisclosed. Job Description. Job Summary. The Talent Acquisition Specialist will be responsible for sourcing, attracting, interviewing, hiring and onboarding employees. This position is also responsible to ensure employees are satisfied in their positions and promote an inclusive and welcoming work environment. Core Competencies. . . Maintains highest leve...
Job Details. Job Location. Ocala, FL Office - Ocala, FL. Salary Range. Undisclosed. Job Description. Job Summary. The. Customer CARE Specialist. plays a pivotal role in delivering exceptional customer service within a fast-paced, blended inbound and outbound call center. This position is focused on strengthening borrower relationships through proactive communication, effective problem-solving, and providing personalized service across the full li...
Job Details. Job Location. Ocala, FL Office - Ocala, FL. Salary Range. Undisclosed. Job Description. Job Summary. The Claims Specialist in Mortgage Servicing is responsible for preparing, filing, and managing claims on FHA, USDA, VA, and Conventional loans to maximize reimbursement and ensure compliance with loan guidelines. This role requires expertise in various claim types, including FHA Part A, Part B, and supplemental claims, along with loss...
Job Details. Job Location. Ocala, FL Office - Ocala, FL. Salary Range. Undisclosed. Job Description. Job Summary. The Operational Integrity Specialist plays a critical role in maintaining the compliance and operational excellence of the servicing division. This position is responsible for managing Action Plans related to regulatory changes and remediation, overseeing third-party audit vendors, and ensuring thorough audit oversight and due diligen...
Job Details. Job Location. Ocala, FL Office - Ocala, FL. Salary Range. Undisclosed. Job Description. Job Summary. The Print and Document Services Supervisor is responsible for leading the setup, production, and quality control of borrower communications within the Mortgage Servicing Division which includes the Online Letter Writer system (I-32). This role ensures that all printed letters and documents are accurately configured, produced, and dist...
Job Details. Job Location. Ocala, FL Office - Ocala, FL. Salary Range. Undisclosed. Job Description. Job Summary. The Workforce Management Coordinator plays a key role in optimizing staffing levels across multiple sites to meet operational demands within our blended call center. Utilizing the Five9 phone system, the coordinator ensures optimal workforce scheduling, monitors real-time service levels, and adjusts staffing plans to meet changing con...
Job Details. Job Location. Ocala, FL Office - Ocala, FL. Salary Range. Undisclosed. Job Description. Job Summary. The Default Analyst is responsible for the accurate reporting and data validation required for compliance with GSEs, VA, FHA, and mortgage insurance companies. This role focuses on analyzing, preparing, and submitting default-related reports, including data validation, correction, and quality assurance to ensure compliance with regula...
Job Details. Job Location. Ocala, FL Office - Ocala, FL. Salary Range. Undisclosed. Description. Job Summary. The Foreclosure Coordinator is responsible for coordinating the journey of delinquent loans through the foreclosure process, from preparing loans for referral to supporting post-foreclosure activities. This role requires expertise in foreclosure protocols and close collaboration with legal partners to ensure compliance with investor and c...
Job Details. Job Location. Ocala, FL Office - Ocala, FL. Salary Range. Undisclosed. Job Description. Job Summary. The Loss Mitigation Underwriting Supervisor plays a critical role in ensuring our underwriting team provides accurate, compliant, and borrower-focused decisions in the loss mitigation process. In this role, you will lead a team responsible for assessing and structuring loss mitigation solutions using the WaterfallCalc decision engine....
Job Details. Job Location. Ocala, FL Office - Ocala, FL. Salary Range. Undisclosed. Job Description. Job Summary. The Loan Boarding Manager oversees the onboarding and service release processes for loans, ensuring a seamless and compliant transfer experience for all stakeholders. This role is responsible for managing the transfer of inbound and outbound servicing portfolios, with a strong emphasis on data integrity, borrower experience, and regul...
Job Details. Job Location. Ocala, FL Office - Ocala, FL. Salary Range. Undisclosed. Job Description. Job Summary. The. Loan Officer. is responsible for managing inbound and outbound calls with borrowers across multiple states, focusing on retaining existing loans through streamlined refinances, new loan products, and personalized solutions. This role involves conducting video or phone call appointments, providing exceptional customer service, and...
Job Details. Job Location. Ocala, FL Office - Ocala, FL. Salary Range. Undisclosed. Job Description. Job Summary. The Customer Response & Escalation Supervisor leads a team dedicated to managing and resolving customer interactions across multiple channels, including email, written communications, social media, and verbal complaint lines. This role is responsible for overseeing the resolution of regulatory complaints, qualified written requests, p...
