What are the responsibilities and job description for the Customer Service Rep HHR Attendant position at Eureka & The Brook?
CASINO SERVICE REPRESENTATIVE
“Lives the core values of The Brook Way”. In this role, the Casino Service Representative is a critical brand ambassador of our employee-owned family business and as such must always exemplify the character, hospitality, work quality and work ethic of an Employee Owner
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Depending on experience, the essential duties, responsibilities, points of service and SOPs (Standard Operating Procedures) outlined below may be taught and demonstrated during the Casino Service Representative training process.
- Reports to Slot Manager.
- Provide excellent Guest Service!
- Demonstrate a positive attitude friendly, professional, and efficient interaction with Guests, Co-workers Management and Vendors.
- Requires dependable and punctual attendance and flexibility with working schedule is critical
- Make HHR machine fills and jackpot payouts
- Responsible for preventative maintenance; the ability to notice a potential problem, fix it and/or notify the proper personnel.
- Clean machines and assist in keeping the casino clean and free of debris.
- Makes change for Guests as needed.
- Examine and sign Jackpot tickets and prepare other documents per Departmental SOPs.
- Verify and Pay Jackpot amounts to Guests, per Departmental SOPs.
- Assist with providing necessary information on ticket concerns and report concerns to your Supervisor.
- Provide all necessary information on ticket cashing Kiosks.
- Reconcile daily redemption activity in a timely manner, per Departmental SOPs.
- Load voucher paper/HHR tickets into machines as needed.
- Walk the Gaming floor area and explain game functionality to Guests if requested.
- Perform general maintenance on HHR machines as required such as replacing light bulbs, replacing buttons, clearing bill validators and clearing printer jams.
- Document the maintenance in the Department Repair Log.
- Assist in resolving minor Guest concerns/disputes if needed.
- Oversee projects, issue work assignments and assist as needed in support of casino operations.
- Other related duties including but not limited to complying with the following; Gaming Rules and Regulations, Federal requirements for Anti-Money Laundering, Company Policies, and IRS reporting
- Ability to learn present and future Company and Departmental Policies and Procedures.
- Adhere to all appearance and uniform standards.
- Regular attendance and arriving on time to all scheduled shifts and mandatory meetings
- All other duties as assigned
Salary : $15
