Brookings Branch Manager

Evergreen Federal Bank is seeking an experienced and motivated Branch Manager to lead our Brookings team. We believe in offering exceptional customer service and enjoy making a positive difference in the communities where we live. Celebrating 90 years of operation, our institution has provided many stable careers. We offer competitive pay, great benefits, and community-centric culture.

Job Summary and Responsibilities

The Branch Manager is responsible for providing supervision and leadership direction for staff to provide efficient daily operation of a full-service branch office. This includes operations, customer service, security and safety in accordance with the Bank's objectives. The Branch Manager will ensure adequate staffing levels and staff development and actively participate in the delivery of all financial services provided by the bank.

Essential functions of this position are as follows:

• Provide friendly, courteous and professional communication support to customers in person, as well as respond to incoming telephone calls, electronic mail and voice mail.
• Motivate and lead a high-performance branch team by setting expectations to accomplish goals and objectives of the bank.
• Provide teller and new accounts relief as necessary to ensure excellent customer service by handling monetary transactions for customers, (i.e. deposits, withdrawals, loan payments, check cashing, opening new accounts, etc.).
• Ensure accurate cash handling in the service to our customers and minimize time and effort to locate outages.
• Manages the selection, placement, performance, development, and termination of branch staff.
• Manage scheduling, prioritize workflow and assign staff to cover customer traffic and ensure timely completion of tasks.
• Provide supervision and training for all staff in areas of operations and conduct staff meetings.
• Provide products and services education, assistance, research, support, and problem resolution in a professional and timely manner to our customers and employees.
• Monitor staff job performance in your area of responsibility and make recommendations regarding job performance evaluations and disciplinary actions.
• Adhere to bank security policy and procedures and be responsible for testing, maintenance and operation of security devices.
• Ensure that branch staff follows internal policies and procedures, Bank's CIP, BSA and related security procedures plus any pertinent State or Federal laws and regulations.
• Attend Operational meetings as required.
• Performs special projects or other duties as directed by senior management.
• Maintain all required documentation to meet compliance and procedural standards.
• Schedule and occasionally perform collateral inspections on construction loans and direct disbursement of funds.
• Ensure the branch and surrounding area are kept clean, professional and free of unwanted trash and debris.
• The Branch Manager is expected to participate in community affairs to increase the Bank's visibility and to enhance new and existing opportunities.

Eligibility

Skills and Abilities

• Thorough understanding of Deposit Products and Bank services.
• Strong communication (written and oral) and organizational skills.
• Knowledge of the principles and practices of staff supervision and performance management and the ability to develop staff through coaching, training opportunities and mentorship.
• Strong interpersonal skills and ability to develop rapport with people.
• Ability to work within and foster a team environment.
• Must be able to provide excellent customer service.
• Maintain a professional image.
• Demonstrates a high level of accuracy and attention to detail.
• Ability to manage multiple priorities and achieve results according to branch priority.
• Knowledgeable of regulatory and compliance laws and procedures.
• Demonstrate strong attention to detail.
• Must be able to provide excellent customer service.

Education/Experience

Bachelor’s Degree preferred. Additionally, it is preferred to have a minimum four years of management experience with at least one year in banking.

Physical demands

• Must be able to remain in a stationary position for prolonged periods.
• Be able to move about the office to access file cabinets, office machinery, etc.
• Be able to move/transport up to 30 lbs.
• Operate a computer and other office machinery, such as a calculator, copy machine, printer, scanner, and other standard office equipment.
• The work primarily performed in this position is done within an indoor, climate-controlled environment.
• Occasional work in outdoor weather conditions.

Candidates must be able to complete all essential functions and physical requirements of the job with or without a reasonable accommodation. This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.