What are the responsibilities and job description for the Hotel Guest Service Agent position at Executive Hospitality Inc?
Position Overview:
Join our team as a Guest Service Agent at our Hotel, where you will be the first point of contact for our guests, providing exceptional hospitality and customer service. As a Guest Service Agent, you will play a crucial role in ensuring a positive and memorable experience for all our guests during their stay.
Responsibilities:
- Greet guests upon arrival, check them in/out, and provide assistance with any inquiries or special requests.
- Answer phone calls, emails, and in-person inquiries promptly and professionally, directing them to the appropriate departments or personnel.
- Handle reservations, cancellations, and room assignments efficiently using our hotel's booking system.
- Assist guests with luggage, transportation arrangements, and information about local attractions and amenities.
- Resolve guest issues and complaints promptly to ensure guest satisfaction and retention.
- Collaborate with the front desk team to ensure smooth operations and seamless communication between departments.
- Maintain a neat and organized front desk area, including managing guest paperwork and information accurately.
Qualifications:
- Previous experience in a Hotel or Hospitality setting is preferred.
- Strong customer service skills with a friendly and approachable demeanor.
- Bilingual or multilingual proficiency is a plus to assist international guests.
- Excellent phone etiquette and familiarity with phone systems.
- Ability to work effectively in a fast-paced environment while maintaining attention to detail.
- Flexibility to work varying shifts including weekends and holidays.
If you are passionate about providing exceptional guest service, have a keen eye for detail, and enjoy working in a dynamic hospitality environment, we welcome you to apply for the Guest Service Agent position at our Hotel. Join us in delivering outstanding service and creating memorable experiences for our valued guests.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- Dental insurance
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Weekends as needed
Ability to Relocate:
- Covington, KY 41011: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $20