Teller Coordinator III

Job Description

Job Description

Job Title : Teller Coordinator III

Reports To : Branch Manager; Director of Branch Administration

FLSA Status : Non-Exempt

SUMMARY :

Performs a variety of paying and receiving functions for deposit and loan customers.

Strives to retain present customers and develop new business by extending professional and efficient service. Suggests additional services and products to meet customer’s needs. In addition to normal teller duties, this person supervises and assists other tellers within the branch in the efficient handling of customer needs, reviews and checks the work of other tellers, assists in the timely resolution of teller issues, and ensures that the branch front line staff adheres to all compliance and security procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or for other reasons. Management reserves the right to transfer, temporarily or permanently, employee at any time to other locations as deemed necessary.

The incumbent will utilize Corporate Policy and procedures, ensuring that a high standard of quality and accuracy is maintained at all times. It is the responsibility of the incumbent to ensure quality service and to report risk and exposure to management immediately. In addition to completing complex Teller transactions, performs functions such as scheduling teller line staff. May provide input into performance reviews and may participate in the selection / hiring process of Tellers.

• Supervise branch tellers in performance of their duties – to include, coaching, mentoring, training and identifying disciplinary needs.
• Manages a fund of cash on hand to facilitate normal financial transactions with individual and business accounts. Maintains the vault within prescribed policy limitations.
• Process personal and commercial customer deposit and withdrawal transactions accurately and efficiently in accordance with Bank Policy as outlined in the Teller Performance Standards Policy
• Perform all other teller functions – to include cashier’s checks, money orders, gift cards, travel cards, wire transfers, telephone transfers, stop payments, advances and all payment functions.
• Maintain Bank’s money supply in vault – handles all transactions in and out of vault.
• Responsible for balancing all cash shipments to and from the Fed.
• Oversee the operation of the branch ATM.
• Ensure Night Deposits are processed in accordance with policy, procedure and proper security.
• Prepare reports and internal correspondence as needed.
• Ensure all branch logs are complete and accurate at all times.
• Monthly and Quarterly Branch Certifications
• Duties associated with Remote Branch Capture
• Complete knowledge and understanding of proper operation of teller terminal.
• Knowledge and understanding of Bank and Federal regulations.
• Able to assist customers with inquiries in person or by phone.
• Knowledge of Bank products and services and ability to refer prospective sales to Financial Services Representative or Personal Banker
• Balance own teller station and complete proper tickets daily
• Ensure all teller windows are balanced at the close of each business day.
• Assist branch tellers in daily balancing and resolution of teller issues or customer service-related issues in a timely manner and in accordance with policy and procedure.
• Report outages in accordance with Teller Performance Standards.
• Perform any and all other duties as required by the Bank.
• Be available to approve checks and assist Tellers, Personal Bankers, and Financial Service Representatives in any way possible.
• Ensure customers in the lobby area receive prompt attention.
• May be responsible for the general maintenance of the branch. Follows established precautionary procedures to assure that maximum security of the branch prevails at all times.
• Open / close bank following all procedures.
• Activate security clearance and alarm system.
• Reports to work on time daily according to schedule set by Manager.
• Completes all Bank training in a timely manner.
• Work closely with branch staff to identify, create, and respond to account opening and credit card sales opportunities.

SUPERVISORY RESPONSIBILITIES :

This position carries direct supervisory responsibilities for the front-line branch staff in the performance of their daily duties to include coaching, mentoring, training, assisting with problem resolution, and recommending disciplinary actions when warranted in accordance with Bank policy and / or Teller Performance Standards. The individual serves in the capacity of a leader among his / her peers in the manner in which he / she conducts themselves and performs the duties of the job.

QUALIFICATIONS :

Two to four years of bank teller experience or equivalent is required. To perform this job successfully, an individual must be able to perform each essential duty in a satisfactory manner. The individual must be able to routinely multi-task and maintain composure and professionalism in stressful situations. The requirements listed are representative of the knowledge, skill and / or ability required. .

LANGUAGE SKILLS :

Requires an ability to read and comprehend written and verbal instructions, short correspondence, and memos. The Teller Coordinator must be able to write clear and concise internal correspondence and speak, read, write and understand the primary language(s) used in the workplace.

MATHEMATICAL SKILLS :

Requires the ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals.

REASONING ABILITY : Ability to apply commonsense understanding to carry out instructions furnished in written, verbal, or diagram form is required.

CETIFICATES, LICENSES, REGISTRATIONS :

High School Diploma or equivalent and current driver’s license required.

WORK ENVIRONMENT :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this position, the employee may be exposed to the risk of electrical shock. The employee may occasionally be exposed to fumes or airborne particles and vibration. The noise level in the work environment is usually quiet to moderate.

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hand(s) to finger, handle, or feel; reach with hand(s) and arms, talk and / or hear. The employee is frequently required to stand and walk. The employee must occasionally lift and / or move up to 25 pounds in coins or currency. Specific vision abilities required by this job include close vision and distance vision.

OTHER SKILLS AND ABILITIES : Minimum 2-4 years’ banking teller experience required.

Individual must possess outstanding customer service skills, acute attention to detail, and an ability to learn and follow F&M Bank’s operational and security procedures. Employee must have the ability to operate common office machines, general computer capabilities, demonstrate good computer / 10 key skills, and be able to learn specific software applications. Individual must be able to effectively communicate with people at all levels and from various backgrounds. Strong organizational skills and ability to manage priorities and workflow are necessary. Individuals must have strong verbal, written and interpersonal skills. The ability to understand sensitive data and to maintain confidentiality is required. The individual must be professional in appearance and demeanor at all times; be committed to excellence, high standards and team oriented.

Disclaimer : The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

EEO / AA / M / F / Vets / Disability