What are the responsibilities and job description for the Pharmacy Outreach Coordinator position at FAIR HAVEN COMMUNITY HEALTH CLINIC INC?
Job purpose
The primary purpose of the Pharmacy Outreach Coordinator at Fair Haven Community Health Clinic is to ensure the efficient and accurate processing of prescription refills, medication adherence, patient education, and internal pharmacy outreach. This role is critical in supporting FHCHC’s mission to provide accessible, high-quality healthcare to the community. By managing prescription orders refills, the outreach coordinator helps ensure that patients have access to timely medications while avoiding duplication of therapy, while adhering to federal and state regulations. This position also contributes to patient education to all pharmacy services FHCHC provides.
Duties and responsibilities
Reporting to the Chief Corporate Compliance Officer, the role’s duties include, but are not limited to, the following:
- Process medical prescription refill requests via phone, email, fax, or the electronic health record (EHR) using standing orders.
- Communicate with healthcare providers to obtain necessary refill authorizations.
- Verify coverage, formularies and suggest covered medications while providing patient education on various pharmacy services offered by FHCHC.
- Prepare prior authorizations for medications per clinicians’ orders.
- Follow up with patients to confirm receipt of refills and address any concerns.
- Communicate the requests to patient’s pharmacy(ies) of choice.
- Maintain records in EHR of refill requests, prior authorizations and patient communications.
- Assist in providing patient education of medication usage and refills as required.
- Collaborate with the pharmacy team to resolve any issues related to prescription refills and transfers of prescriptions between pharmacies
- Ensure compliance with all relevant regulations and FHCHC policies.
Qualifications
High School Diploma or GED and training/certification/licensure either as a medical assistant or pharmacy technician required. A minimum of one year of experience working as a medical assistant or pharmacy technician and Basic Life Support Certification is also required.
The selected candidate will have:
- A thorough knowledge of medical terminology and relevant procedures, excellent written, electronic and oral communication skills, above average critical thinking and problem solving skills and strong computer skills.
- Experience with EHR.
- Strong organizational and multitasking skills.
- Excellent communication and customer service skills.
- Bilingual proficiency (English, Spanish) required.
- Ability to work independently and as a part of a team.
- Ability to handle a high volume of phone calls with appropriate documentation.
Hybrid setting possible after probation period and positive assessment.
American with Disabilities Requirements:
External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.
Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
