What are the responsibilities and job description for the Front Desk Agent position at Fairfield by Marriott?
Job Summary
We are seeking a reliable, dedicated and friendly Front Desk Agent to join our team on second shift. The ideal candidate will be the first point of contact for our guests, providing a smiling face, exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment. Experience at a hotel front desk or hospitality is preferred.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Answer phone calls promptly, demonstrating excellent phone etiquette.
- Handle guest inquiries and resolve any issues or complaints in a professional manner.
- Maintain accurate records of reservations and guest information using hotel management software.
- Assist with night audit duties as required, ensuring all financial transactions are processed accurately.
- Provide information about local attractions, services, and amenities to enhance the guest experience.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold the highest standards of hospitality and professionalism at all times.
Qualifications
- Previous experience in a front desk or customer service role within the hospitality industry is preferred.
- Strong knowledge of hotel management systems is a plus.
- Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
- Excellent communication skills with an emphasis on phone systems and etiquette.
- Ability to work flexible hours, including holidays, nights and weekends as needed.
- Strong organizational skills with attention to detail.
- A passion for providing exceptional customer service in a resort or hotel setting.
Join our team and contribute to creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $13.15 - $13.78 per hour
Expected hours: 4 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Free parking
- Paid time off
Schedule:
- 4 hour shift
- 8 hour shift
- Evenings as needed
- Evening shift
- Holidays
- Monday to Friday
- Nights as needed
- Weekends as needed
Experience:
- Front Desk: 1 year (Required)
Location:
- Fort Wayne, IN 46818 (Required)
Shift availability:
- Night Shift (Required)
Ability to Commute:
- Fort Wayne, IN 46818 (Required)
Ability to Relocate:
- Fort Wayne, IN 46818: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $14
