Billing Clerk

When you join F&CS as the Billing Clerk, you will be responsible for ensuring that our clients are informed about our Financial Assistance Program. You will also answer any questions that clients may have about their bills, work on the back end to verify clients' insurance coverage and credential our clinicians, and serve as a liaison between our billing and support services teams.

Key Deliverables & Responsibilities

• Verifies insurance coverage for clients;
• Responsible for maintaining correspondence with all partnering insurance companies to confirm client insurance benefit/coverage;
• Responds in a timely manner to clinician inquiries about client payment responsibilities;
• Ensures that all clients are aware of F&CS’ Financial Assistance Program and assists clients in applying for financial assistance;
• Responds in a timely manner to client inquiries regarding their bills;
• Serves as a liaison between the billing team and the clinic administrative team;
• Reviews closed accounts and forwards any accounts with balances to Billing Manager for review before a final statement is mailed to client;
• Responsible for alerting the Billing Manager when client accounts become delinquent;
• Runs the Medicaid exclusion list on a monthly basis;
• Completes credentialing paperwork in collaboration with clinicians;
• Responsible for providing general support to the Billing Manager;
• Must adhere to professional standards, F&CS policies and procedures, federal, state, and local requirements, and OMH standards, including HIPAA requirements;
• Other assignments and tasks may be added at the discretion of the Billing Manager and/or Director of Finance.

Minimum Qualifications

• High school diploma or G.E.D;
• Prior experience working in a medical/therapeutic office working within a Medicaid and private insurance reimbursement environment;
• Excellent communication skills;
• Detail oriented;
• Ability to perform several job functions concurrently;
• Ability to maintain confidentiality;
• Ability to operate a computer and other general office equipment.

Preferred Qualifications

• Prior experience in medical billing and/or coding;
• Prior experience with insurance verification.

Our Rewards & Benefits

F&CS provides a supportive and dynamic work environment that is built on collaboration and professional growth. We offer a competitive salary, a comprehensive benefits package, and opportunities for career advancement:

• A competitive starting salary of $19.50/hour;
• 403 (b) retirement plan with an employer match;
• Generous 25 days of Paid Time Off (PTO), in addition to the following paid holidays: New Year’s Day, MLK Jr. Day, Memorial Day, Juneteenth, July 4th, Labor Day, Thanksgiving, day after Thanksgiving, Christmas Day;
• Comprehensive health, dental, and pretax HSA/FSA benefits program for you and your eligible dependents;
• Enhanced Short Term Disability, Free Basic Life, and AD&D.

Employment Opportunity Policy: Family & Children’s Service is committed to equity, inclusion, and belonging. And in that spirit, actively encourages applications from members of groups whose exclusion from the mental health field has been longstanding. No individual will be discriminated against in application, hiring or employment on the basis of race, age, culture, ability, ethnicity or nationality, gender identity and expression, sexual orientation, marital status, religious affiliation, and socioeconomic status.