Treatment Plan Coordinator

Family Dental Care of Rocky Hill is proud that our focus on patients has driven a positive patient experience, best in class employee and dentist retention and satisfaction, as well as substantial growth in our practices. This is an opportunity for you to thrive in an efficient office environment with an outstanding dental team that is well trained and highly motivated. If you enjoy working in a clinically focused, patient centric, fully digital dental office, then we encourage you to apply today.

Overview

The Treatment Plan Coordinator’s primary responsibility is to ensure that the patient’s office experience is seamless and be sure the patient leaves well informed and prepared for their next appointment. This includes ensuring the patient understands their treatment plan, the benefits of treatment, insurance benefits, assisting with financial arrangements, and coordination of appointments.

Schedule: Monday - Thursday 7:30am-5:30pm, Friday 7:30am-12:30pm

Duties/Responsibilities

• Prepare and present treatment plans and financial estimates to patients for all prescribed treatments.
• Schedule patient treatment appointments: reschedule patients that miss their appointment and call patients who have not completed treatment.
• Manage the Doctor and hygiene schedules to achieve goals through efficient use of appointment time.
• Work with a clinical team to effectively manage daily patient flow, providing communication and information to the appropriate individuals.
• Assist patient with financial arrangements.
• Complete pre-authorization.
• Handle all treatment paperwork including consent forms, policy forms, and exit paperwork.
• Effectively communicate and develop a strong working relationship with the Doctor and promote teamwork through cooperative and professional behaviors.
• Check patients out.
• Answer and return incoming calls from patients.
• Adhere to confidentiality, state, federal, and HIPAA laws and guidelines concerning patient records.
• Other duties as assigned.

Required Skills/Abilities

• Dental insurance knowledge is required.
• Excellent oral and written communication skills.
• Project coordination experience.
• Adhere to OSHA guidelines, HIPAA Privacy Policy, and operating procedures.
• Facility with Microsoft Office and dental practice management software.
• Positively contribute to a respectful and collaborative working environment with coworkers.
• Willingness to advance skills through continuing education opportunities.
• Present to work during scheduled shifts.

Education and Experience

• Dental office experience is required, especially in presenting treatment and financial plans.
• Eaglesoft experience is strongly preferred.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Prolonged periods of periods of standing and bending.
• Must be able to lift <15 pounds at times.

Benefits for Full-Time Employees*

• PTO, paid holidays, office closure days
• Medical
• Vision
• Dental allowance
• 401(k) Eligibility
• And many more!

*Benefits are subject to change and eligibility*

Our Mission & Values: Drive All Decisions and Actions “To Make Our Teams, Patients, and Practices Happier and Healthier!”

• Positive Energy – We are enthusiastic, empathetic, compassionate, optimistic, generous, kind, and passionate.
• Partnership – Work collaboratively together to achieve shared goals. We accomplish more together than as individuals. We are better together.
• Communication – Set clear expectations and feedback to our patients and team members.
• Growth - We strive to continuously improve and are goal-oriented. We grow always in all ways.