Kinship Case Manager

Description

Family Tree Job Description

Position Purpose: To increase the stability of families receiving Child-Only TANF by providing short-term case management, crisis intervention, referrals to community resources, financial assistance, and emotional support and improving their knowledge and accessibility to community resources available in their community.

Essential Duties/Responsibilities:

1. Initiate contact (e.g., cold calls) with potential clients based on the county's referral list. 
2. Conduct home/phone/virtual client interviews to complete need-based assessments and determine how the Kinship Program can help maintain family stability and increase their knowledge of community resources.
3. Based on funding source requirements, maintain a full caseload of clients/families; this may require seven to eight monthly intakes.
4. Collaborate with clients in developing individualized plans at program entry/exit and assist their families in meeting their goals.
5. Respond promptly to clients' calls about crisis/problem situations and provide appropriate resources and financial assistance to families for their identified needs based on completed or requested assessments. 
6. Follow Kinship Program internal policies to create and maintain case notes, complete assessment and paperwork, data entry, and completion of electronic files on all participants.
7. Promptly document all services using the Colorado Benefits Management System (CBMS) and Family Tree database, following agency confidentiality policies and security procedures. 
8. Participate in facilitating and supporting monthly Kinship Legal Clinic and Circle of Parents support groups.
9. Participate in outreach efforts (e.g., giving presentations, attending conferences, meeting with ground-level staff, etc.) using marketing material provided by Family Tree to maintain a strong referral base and build a positive reputation and knowledge of the program and agency within the community and with County Human Services staff.

Other Duties:

• Support Family Tree's mission and model Family Tree values of commitment, integrity, accountability, diversity/inclusiveness, collaboration, and advocacy.
• Adhere to all Family Tree established policies and procedures, including timely reporting of suspected abuse or neglect and confidentiality of client information.
• Participate in Team and Agency meetings and training to enhance client experience and services.
• Engage in Individual Supervision to develop and achieve professional goals.

Employees are held accountable for all duties of this job.

Qualifications

Require Skills/Competencies

• Critical Thinking and Problem Solving- Demonstrate abilities to carry out self-directed tasks with limited supervision. Demonstrate abilities to address issues as they arise.
• Flexibility and Adaptability- Comfortable navigating the unknown and able to make decisions with limited information. Can easily transition from one task to the next and work in a fast-paced environment that changes frequently.
• Fostering Teamwork and Collaboration- Demonstrate collaboration with team members to achieve program goals and outcomes.  Demonstrate abilities to listen to ideas and communicate ideas and disagreements timely and constructive.

• Relationship Management- Ability to build healthy and effective working relationships with under-resourced, at-risk families.
• Strengths-Based Approaches – Demonstrate the ability to practice trauma-informed care, which includes being culturally appropriate, strengths-based, and providing individualized support to families.
• Supporting Family Well-Being- Demonstrate abilities to apply a Multi-generational Approach and the protective factors in daily work with families.

Preferred Skill/Competencies

• Decision Making- skilled in gathering information, evaluating options, and efficiently presenting solutions or courses of action.
• Resourcefulness- Demonstrate knowledge of and the ability to influence others to navigate resources in the Denver Metro area.  
• Organizational Competency- can prioritize and manage workload, manage their time, and have strong attention to detail.
• Digital Literacy- Strong knowledge of Microsoft Suite Programs

Working Environment:

• This is a blended/hybrid remote/virtual and in-office position.
• Must have access to reliable daily transportation for various off-site client meetings. 
• This position schedule requires flexibility and may include afternoon, evening, and, occasionally, weekend hours. This is a 40-hour-a-week position, primarily Monday through Friday.

Physical Activities:

• Sitting/standing for long periods
• Talking, hearing (ordinary conversation)
• Seeing (reading the paperwork, computer screen work, etc.)
• Manual dexterity is sufficient to operate computers and telephones.
• Visiting homes/apartments that may or may not be handicapped accessible.

Note: Job descriptions are not intended to be exhaustive lists of all duties, responsibilities, or qualifications associated with a job.

Salary : $22 - $23