What are the responsibilities and job description for the Construction Project Manager position at Fay Group?
Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both performing and non-performing mortgage loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers aren’t loan numbers — they’re homeowners.
Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.
Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a Construction Project Manager to join our team!
Reporting to the AVP, Construction Renovations, the Construction Project Manager facilitates the planning, execution and completion of construction projects. The role manages quality control, coordinates and works with an extensive network of contractors.
The Construction Project Manager arranges the components for a project to ensure contractors are fulfilling all obligations and that work is carried out according to approved contracts, specifications, and schedules.
The role reports on inspections, subcontracting, progress, and delays. Additionally, the role proactively identifies and works to resolve any issues that may impede the project delivery.
What you will do for Constructive Renovations:
- Review and manage approved bids, ensuring all necessary documentation is complete and accurate
- Coordinate with contractors to confirm project timelines and deliverables
- Serve as the primary point of contact for contractors, facilitating effective communication through the project lifecycle
- Implement and monitor quality control measures to ensure all work meets established standards and specifications
- Oversee the billing process for projects, ensuring accuracy and timeliness in invoicing
- Maintain comprehensive documentation, including contracts, change orders, and correspondence with contractors and clients
- Monitor renovation repairs to ensure turn times are met or exceeded per company policy
- Respond to both internal and external inquiries promptly and accurately
- Update software system with latest communication.
- Trains new specialist as needed
- May participate on department projects and/or initiatives related to Construction Management
- Develop domain knowledge of Fay’s business to include an understanding of department goals and organizational objectives
- Develop productive relationships across the organization
- Ensure compliance with Fay’s policies, processes, practices, and regulatory requirements
- Model ethical standards, professionalism, and code of conduct
- Demonstrate behaviors that align with Fay's Values and Operating Principles.
- Perform other duties and responsibilities as assigned
What you will bring to Constructive Renovations:
- Bachelor’s degree in related field (or equivalent combination of years of experience with High school diploma/GED) required
- 3 years' experience in remodeling, REO or Construction Management
- 3 years' mortgage servicing or construction experience preferred
- 3 years' client relations/support experience and construction knowledge
- 3 years' experience managing renovation projects for a portfolio of properties
- Demonstrated experience working in a fast-paced workplace
- Previous experience managing projects
- Strong skills in MS Word, Excel and PowerPoint
- Strong verbal and written communication skills with the ability to effectively interact with individuals both internal and external to the organization
- Effective/persuasive negotiation skills
- Strong interpersonal skills
- Strong analytical skills and problem-solving abilities
- Good judgment with the ability to evaluate and make decisions regarding renovation management
- Strong organization and time management skills
- Ability to work effectively in a fast-paced, dynamic environment
- Customer service/ client orientation
- Results orientation
- Strong attention to detail; high quality of work product
- Flexible, open to change, ability to learn new things quickly
- Collaborative; ability to work effectively with others
Equity and Inclusion are embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify. E-Verify is a registered trademark of the U.S. Department of Homeland Security.
