What are the responsibilities and job description for the UTILITY FIELD SERVICE TECHNICIAN position at Fayetteville Public Works Commission?
SUMMARY OF RESPONSIBILITIES : This class is responsible for performing customer field services for the Metering Services Department of the Public Works Commission. Responsibilities include, but are not limited to, responding to customer inquiries and complaints; completing field activities in a Work Management System according to service locations to optimize efficiency; checking/inspecting water and electric meters; determining/analyzing meter voltages; resolving/reporting emergency electric and water situations; logging/distributing work orders; / replacing/installing/removing meters for electric/water services; delivering/explaining service agreements/notices/meter readings to customers; utilizing handheld device to determine functionality of AMI meters; analyzing functionality of meter to determine meter change requirement; preparing/maintaining records/reports within Excel; identifying and locating problems and determining appropriate remediation methods; using laptop to access GIS drawings; reporting incidents of meter tampering for further review/investigation; investigate and possibly repair water leaks within PWC domain; investigate some meter alerts; working meter change-out programs; Daily truck inspections; maintaining/requesting servicing of vehicles; driving operating vehicles in performing work assignments/ responsibilities; maintaining inventory of tools/equipment/materials/supplies on the truck; rechecking meters challenged by customers/skipped accounts/priority readings; locating meters with metal detector; checking meters involving high readings, high/low water pressure; working meter change-out programs; working with /troubleshooting/resolving problems with automated meter reading units; utilizing Mobile Data Terminals (MDT’s); extended hours and on-call availability are required. Operates under the direct supervision of the Utility Field Service/Loss Control Supervisor, in accordance with established policies and procedures. Performs related work as required.
EQUIPMENT OPERATED: MDT, company vehicle, cellphone, hand tools, voltage meter, AMI programming device, water pump and other equipment, as required.
FULL PERFORMANCE KNOWLEDGE, SKILLS, AND ABILITIES: Good knowledge of safety rules, regulations, procedures; working knowledge of street layout/meter locations in the service areas; working knowledge of the Commission’s policies regarding utilities/field services/procedures/processes; skill in the use/maintenance of tools/equipment and supplies used in field services work; skill in installing/removing/replacing and programming AMI meters; ability to analyze meter voltages; ability to determine if meters are operational; ability to work independently within schedule & to cover assigned route; ability to assess/resolve/report emergency metering situations; skill in detecting meter tampering/utility consumption irregularities; working knowledge of meter reading/services; knowledge of the functional operation of meters; ; ability to complete field activities with a greater than 99.5% accuracy; skill in the use of meter equipment; skill in operating computerized system support the hand held terminals; ability to read/record meter readings accurately/report related conditions; good knowledge of meter reading/services of how meters are installed; ability to handle problems/situations with customers/employees with tact and courtesy; ability to use sound judgment/recommendations in making decisions; ; ability prepare/maintain/retain records; Basic Microsoft Office skills; ability to use GIS for location of meters; ability to communicate effectively orally and in writing; ability to develop/maintain courteous effective working relationship with the public and all level of employees.
MINIMUM QUALIFICATIONS: Graduation from high school or possession of a high school equivalency diploma.
SPECIAL REQUIREMENTS: Functional Employment Test (FET) required. Must possess/maintain a valid North Carolina Driver’s License.
PHYSICAL REQUIREMENTS: Must be able to perform the essential functions of the position.
SAFETY HAZARDS: Electric current, inclement weather, insects, and loose animals.
PROTECTIVE EQUIPMENT: As required in the Public Works Commission’s Safety Manual.
EMPLOYER’S RIGHTS: This job description is general and illustrative of the kind of duties required of this position. It is not exhaustive and does not contain a detailed description of all the duties that may be assigned to the incumbent occupying this position.
