What are the responsibilities and job description for the Remote Call Center Operations position at FDF Energy Services LLC.?
Job Description:
We are seeking an experienced and skilled Remote Call Center Operations professional to join our team at FDF Energy Services. As a Remote Call Center Operations representative, you will be responsible for managing the day-to-day operations of our remote call center, ensuring excellent customer service, and driving business results from the comfort of your own home.
Responsibilities:
· Oversee remote call center operations, including scheduling, forecasting, and performance management
· Develop and implement processes and procedures to ensure efficiency and effectiveness
· Manage and coach remote call center agents to achieve service level agreements (SLAs) and key performance indicators (KPIs)
· Analyze call center metrics and make data-driven decisions to improve performance
· Collaborate with other departments to resolve customer issues and improve overall customer experience
· Implement and maintain quality assurance programs to ensure high-quality customer interactions
· Stay up-to-date with industry trends and best practices to continuously improve call center operations
Requirements:
· 3 years of experience in call center operations or management
· Proven track record of success in managing call center teams and achieving business results
· Excellent leadership, communication, and problem-solving skills
· Strong analytical and data analysis skills
· Ability to work in a fast-paced environment and adapt to changing priorities
· Proficiency in call center software and technology
· Reliable internet connection and a quiet workspace
Benefits:
· Competitive salary and benefits package
· Ongoing training and development opportunities
· Collaborative and dynamic work environment
· Recognition and rewards for outstanding performance
· Health insurance benefits and other perks may be available based on eligibility
· 401(k) retirement plan with company match
· Paid time off and holidays
· Discounts on energy services and products
· Opportunities for growth and advancement within the company
· Flexible working hours and remote work setup
