What are the responsibilities and job description for the Service Delivery Project Manager position at FiberLight, LLC?
Position Overview
The Project Manager for the Service Delivery Department will primarily be responsible for the end-to-end project activities including planning, coordination, management, and execution of multiple concurrent, complex, cross-organizational projects/programs. The projects/programs include, but are not limited to, new product development, fulfillment of new services, network/infrastructure, and Operations Support Systems. The areas of responsibility include overall administration, adherence to timeline and scope, risk, project documentation and management reporting. PM will have a keen focus on meeting/beating expected results in a consistent manner.
Essential Job Functions
NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.
The Project Manager for the Service Delivery Department will primarily be responsible for the end-to-end project activities including planning, coordination, management, and execution of multiple concurrent, complex, cross-organizational projects/programs. The projects/programs include, but are not limited to, new product development, fulfillment of new services, network/infrastructure, and Operations Support Systems. The areas of responsibility include overall administration, adherence to timeline and scope, risk, project documentation and management reporting. PM will have a keen focus on meeting/beating expected results in a consistent manner.
Essential Job Functions
- Plan, Develop and Manage Project Plans/Timelines, with focus on Managing Critical Path, performing required gap analysis and bringing in Projects on/before schedule.
- Perform routine data collection, organization, workflow & support analysis.
- Document, managing and enforcing Action Item Register and Documenting and Publishing Meeting Minutes in a Professional manner.
- Provide customers, the project team, supervisors, and stakeholders with written and verbal communications, including project status reports and presentations.
- Coordinate, Collaborate and/or Manage project resources to meet project deliverables and overall constraints.
- Ability to define workflow for improvements and resolving issues.
- Perform role of the Service Delivery Project Manager for all newly deployed products/services to perform “live” Proof of Concept (“POC”) or product business rules, documentation, and processes.
- Once POC is considered valid, work with Service Delivery Managers to properly “turn over” the product to standard Service Delivery team.
- Bachelor’s degree in business (or Management) or Project Management or equivalent experience is required or
- Minimum of 5 years of demonstrated success selling and supporting production in the Telecom industry is required
- Successfully manage in a high stress environment.
- Excellent verbal and written interpersonal skills capable of presenting at the C-level
- Requires a customer-first mentality and the ability to maintain positive customer relationships
- Ability to coordinate and complete numerous tasks simultaneously while maintaining a sense of priority.
- Must be a motivated, self-starting individual
- Ability to analyze and solve problems in independent and in team settings
- Strong customer management skills.
- Flexibility to identify and adapt to changes as needed to maximize success
- Ability to interact with cross-functional teams including, but not limited to, Construction, Engineering, Product & Marketing, Business Planning, IT, Operations and Logistics.
- Excellent analytical skills.
- Expertise with Microsoft Project and with PERT/GANT Chart creation/planning
- Visio, Excel, PowerPoint are required. Share Point is preferred.
- Must be able to sit, stand, walk, stoop, kneel and reach.
- Must be able to speak, write, read, and understand English.
- Must have visual acuity.
- Must be able to lift 0-25 pounds.
NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.
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