IT Manager

· Provide onsite desktop support for internal customers, including desktops, laptops, cell phones, mobile devices, printing, and wireless networking.

· Collaborate with cross-functional teams for prompt issue resolution and effective communication.

· Engage with end-users to deliver effective technical support and issue resolution.

· Diagnose and troubleshoot hardware, software, network, and application problems.

· Guide users through step-by-step solutions and provide clear instructions.

· Escalate complex issues to higher-level support, maintaining ownership until resolution.

· Real-time ticket entry by utilizing, monitoring, and managing our ticketing system.

· Document interactions and solutions in the help desk ticketing system for reference and knowledge base enrichment.

· Continuously improve support processes and stay updated with technology trends.

· Setup, configure, image, re-image company PCs, tablets, and mobile devices.(Intune setup)

· Manage user accounts for active directory and other applications.

· Other duties as assigned by management.

About the Position

Warranty, maintenance, and upgrades on all company infrastructure.

Support availability of the company-wide network and systems, including.

Installation and support of Servers environment

Support peripheral equipment.

Promote and managed system department projects

Joining an experienced system team

Ability to work independently, high service skills, and excellent human relation

Profile:

- Proven Help Desk Technician experience with a focus on onsite support.

- One year of technical support experience.

- Passion for excellent customer service and helping users.

- Excellent written communication skills for explaining complex technical concepts simply.

- Proficiency in live chat tools and help desk ticketing systems.

- Solid understanding of hardware, software, networking, and operating systems.

- Proficiency in Azure, Intune, Office 365, Windows, macOS, and Exchange Online troubleshooting.

- Thrives in a fast-paced environment, handling multiple onsite support tasks.

- Strong problem-solving skills, thinking critically under pressure.

- Exceptional time management, prioritizing tasks effectively.

- Patience, empathy, and a positive attitude with end-users.

- Basic knowledge of remote desktop tools and techniques.

Preferred Qualifications:

· 3 years experience of Microsoft Windows Infrastructure (DHCP, Ca, DNS, AD, GPO, 365, Azure, PowerShell).

· 3 years experience of Microsoft Windows OS (Windows 10, 2012 to 2019 Servers),

· 5 experience of Virtual infrastructure (VMware).

· Knowledge of information security components (FW, WAF, SSL, Endpoints AV/EDR, (Web/Mail Protect) or similar products

· extensive knowledge on migration field (P2V ,V2V )

· Advanced troubleshooting capabilities.

· Multi-tasking skills.

· Proactive

· Customer orientation and great communication skills.

Job Type: Full-time

· Are you comfortable working in an onsite setting? at client site ?

Experience:

· VMWare: 2 years (Preferred)

· Microsoft Windows Server: 2 years (Preferred)

Work Location: at 30 Fibrotex Drive Stearns, KY 42647

Job Type: Full-time

Pay: $1.00 - $1.01 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person