PT Electronic Services Representative I

At First County Bank, You We =Team

YOU - Bring your talent, hunger to learn and desire to grow.

WE - Will provide you with the training and experience you need to become a Trusted Advisor to your clients.

TEAM - As part of the FCB team, you will share in the satisfaction of working for a respected 170-year-old institution with deep community roots and a tradition of giving back.

First County Bank - It's where you belong!

We are looking for a Part-Time Electronic Services Representative I to join our Deposit Operations Team! This individual will perform all digital banking channel tasks and operational duties related to debit card, credit card, online banking, and other digital channels of the department, as well as ensure the provision of prompt, courteous and accurate customer service to all internal and external customers via all communication channels, fostering the bank’s Trusted Advisor culture and promoting the bank’s Vision, Mission and Core Values. Work Hours: 12:30pm - 4:30pm.

Primary Responsibilities:

• Maintains a thorough working knowledge of all department operations, equipment, systems, and applications.
• Ensures compliance to all applicable procedures, policies, rules, regulations, and laws.
• Ensures the accurate and timely completion of all assigned tasks, projects & responsibilities; identifies operational inefficiencies and makes recommendations for improvements.
• Assists with the identification, researching, and troubleshooting of issues and makes suggestions for resolution; looks for systemic, recurring, or substantive issues and communicates to manager and/or upper management.
• Monitors channels for fraud.
• Stays abreast of all regulatory updates and digital banking technological changes.
• Participates in the testing, deployment, communication and training of new digital banking products and services, as well as other departmental, divisional and bank-wide initiatives.
• Receives and responds to customer inquiries via multiple channels including the bank’s CustomerFirst Contact phone system, online banking, email, voicemail, and bank’s website channel; Communicates directly with and provides assistance to customers via the online and other communication channels.
• Ensures prompt, professional and accurate customer service for internal and external customers, acting as a Trusted Advisor in all interactions.
• Follows customer complaint process and escalates substantive matters as required; prepares and follows-up with related documentation and correspondence.
• Assist with daily monitoring of communication channels.
• Promotes Bank products and services; recognizes and follows through on cross sell opportunities.
• Fosters a positive environment within the department as well as throughout the organization.
• Performs all assigned tasks and operational duties related to the Electronic Services Department including all digital banking channels, debit card, credit card, online banking, P2P, online account opening, fraud monitoring, reconciliations, etc.
• Adheres to all policies, procedures and regulations.
• Works closely with and provides operational and technical support to coworkers, the branches and Cash Management, as well as other employees and departments throughout the bank.
• Provides assistance to Deposit Operations and Wire Operations, as needed.
• Assists in all division projects and programs and initiatives as required.
• Performs other related duties as assigned.

Requirements/Qualifications:

• Completion of High School or equivalent plus 2-3 years in retail banking operations.
• Customer service background required.
• Experience with digital banking products and services preferred.
• Knowledge of retail banking operations, products, and services with strong emphasis on digital banking channel.
• Proficient in the knowledge and use of computers, smartphones, tablets and related operating systems, software, applications, terminology and other technologies.
• Knowledge of wire transfer operations, branch banking operations, bookkeeping, and reporting systems.
• Ability to operate and maintain proprietary banking software systems and various office equipment.
• Understanding and practical application of applicable Federal, State laws and regulations, and network/vendor rules.
• Effective customer service, problem solving and time management skills as well as written and verbal communication skills.
• Must be highly organized, detail-oriented, and have the ability to multi-task, as well as self-motivated with the ability to work independently or as part of a team.

Wage Range: $19.55/hour - $23.97/hour

Job Type: Part-time

Pay: $19.55 - $23.97 per hour

Expected hours: 20 per week

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Shift:

• 4 hour shift

People with a criminal record are encouraged to apply

Education:

• High school or equivalent (Required)

Experience:

• retail banking operations: 2 years (Required)

Work Location: In person

Salary : $20 - $24