What are the responsibilities and job description for the Flooring Scheduler/Customer Service Associate position at First Floors Carpet One?

Job Description

Summary

We are seeking a Flooring Scheduler / Customer Service Associate to join our team!

This is NOT a work from home job.

You will be responsible for providing available scheduling dates for our wood and carpet installs, making sure materials have arrived and are reserved, and communicate with our customers, builders, installers, and our warranty and sales department on a daily basis.

This is a fast-paced job and requires great organization to keep up with all the moving parts.

Hours are Monday-Friday 7am - 4pm, some work occasionally on Saturday for a few hours may be required at times.

Pay depends on experience, but will be approximately $17.50-$18.00hr depending on your experience.

We are located in Dallas near Garland off 635!

Duties

Responsibilities :

Assist builders, customers, and installers over the phone

Confirm material for jobs is in the warehouse

Call builders, customers, or installers to confirm installation / repair dates

Organize installation paperwork and have ready for dispatchers

Handle schedule changes and reschedule appointments

Communicate effectively with other departments to make sure everyone is on the same page for scheduling

Troubleshoot and resolve issues that may arise

Requirements

Qualifications :

Ability to keep organized and function efficiently in a fast-paced position

Ability to prioritize and multitask

Good with managing a calendar

Must be reliable and possess great customer service skills, must be good w / people

Positive and professional demeanor

Excellent written and verbal communication skills

Have computer skills to include Word, Outlook, and Basic Excel

Be prompt and reliable

At least 2 years of customer service / scheduling experience preferred

Bi-Lingual English and Spanish is a PLUS!

Knowledge of Construction, Flooring, Tile, and / or experience working in Construction type scheduling / customer service job a BIG PLUS!!

Nice To Haves

Previous Scheduling Experience in Flooring

Flooring experience in General

English / Spanish Speaking

Benefits

Benefits :

Health Insurance

Dental insurance

Vision Insurance

Life insurance

401(k)

Paid time off

Keywords : Scheduler, Flooring Scheduler, Customer Service Associate, Cust Serv, Dept Asst, Department Assistant, Flooring

Salary : $18 - $18

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Flooring Scheduler/Customer Service Associate

What are the responsibilities and job description for the Flooring Scheduler/Customer Service Associate position at First Floors Carpet One?

What is the career path for a Flooring Scheduler/Customer Service Associate?

Job openings at First Floors Carpet One

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