Financial Service Representative II

Summary: This position is responsible for delivering superior client service and proactively selling bank products/services that meet prospect/client needs. The position requires a thorough understanding of various client needs, and transactions, effective communication skills and the ability to sell/cross-sell/refer all bank products and services. Responsible for risk management, establishing new relationships, opening new accounts, and providing financial transactions professionally, efficiently, friendly, and accurately.

Duties And Responsibilities

• Working knowledge and understanding of all bank products and services
• Support the achievement of branch sales goals and objectives (i.e., deposits, loans, referrals, etc.)
• Generate new business to assist in meeting established production and profitability goals of the branch
• Needs-Based Selling: Proactively promotes, cross-sells, and refers products and services as appropriate to meet our client’s financial needs
• Prepare and compile new account applications and required information to open new accounts for both business and consumer prospects/clients
• Refers client opportunities to internal and external sales partners to meet client financial needs
• Provides ongoing relationship servicing with existing clients
• Exceeds client expectations in terms of accuracy, efficiency, courtesy, and professionalism
• Responds to clients’ inquiries and requests regarding accounts
• Works closely with the branch manager in the proactive sales efforts of the branch. i.e., telemarketing, outside prospect client appointments, appointment follow-up, etc.
• Process routine to complex client transactions. i.e., deposits, transfers, wires, check cashing, etc.
• Notary Commission - serve as one of the branch team Notaries
• Regular and consistent attendance required
• Perform other duties as assigned
  
  

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education And/or Experience

• High School Diploma or equivalent required; Associate/Bachelor’s Degree preferred
• Minimum of 3 to 5 years of financial service industry experience required
  
  

Skills / Qualifications

• Excellent command of the English language, both written and verbal, and the ability to effectively communicate with all levels within the organization and out in the community
• Working knowledge and understanding of all bank products and services required
• General Mathematics and Accounting
• Must be able to assess any given situation, make decisions, and bring to a successful resolution
• Must be experienced in the effective use of one or more core banking deposits and new account software
• Must have satisfactory working knowledge and proficiency with Word, Excel, Outlook PowerPoint, etc.
  
  

Approximate Time Allocation:

25% = Risk Management, Operations, Compliance, Training, Meetings, etc.

75% = Sales/Client Service, Lobby Management

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit for long periods; use hands to operate controls on a computer; reach with hands and arms for phone and computer work; to communicate on the phone for extended periods. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. This job description is subject to change at any time.

First Foundation is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with a disability, sexual orientation, gender identity, or any other characteristic protected by law.