What are the responsibilities and job description for the Customer Service Representative position at JACKSON TOTAL SERVICE?
Job Description: Customer Service Representative Overview: We are looking for a dedicated Customer Service Representative to join our team. As a Customer Service Representative, you will be instrumental in ensuring customer satisfaction through exceptional service delivery and support. Responsibilities: - Respond promptly and professionally to customer inquiries, providing effective solutions and resolutions. - Conduct outbound calls to follow up on customer concerns and ensure their needs are met. - Accurately and efficiently perform data entry tasks to maintain customer records. - Utilize excellent phone etiquette to assist customers with their inquiries and requests. - Collaborate with team members to analyze customer feedback and enhance service quality. Skills: - Proficiency in English is required; bilingual or multilingual abilities are a plus. - Strong analytical skills to assess customer needs and deliver effective solutions. - Familiarity with office computer systems and software applications. - Experience in outbound calling, sales, call center, or client services is advantageous. - Excellent communication skills to interact effectively with customers and team members. If you are a proactive individual passionate about delivering exceptional customer service, we invite you to apply. To be considered for this position, please submit your resume showcasing your relevant experience in customer service.
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $18