The Consumer Lending Servicing Associate handles post-disbursement loan servicing tasks including due date changes, payment extensions, late fee reversals and financeable insurance products. . . . Here's what you can expect from the job and what you need to be successful. . . Job Duties. . Process loan servicing transactions post-disbursement. Answer employee and member inquiries (by phone and email) promptly and accurately. Assist with Consumer ...
The Brand Marketing Manager II helps to create, develop and manage First Tech’s brand presence and creative output, both externally for existing/potential members and within the credit union amongst staff. The Brand Manager II accomplishes these goals through traditional Creative Services and Production Support. Here's what you can expect from the job and what you need to be successful. Job Duties. . Creative Services, Primary Responsibilities. W...
The Relationship Banker is a frontline financial partner (financial MDs) that is part of a supportive and dynamic member focused sales team. As a Relationship Banker, you’ll work in a fast-paced environment processing routine financial transactions for members in-person, over the phone, and by e-mail. You’ll engage in consultative conversations with members to establish a strong rapport and understanding of their financial needs and offer tailore...
The Senior Manager, Member-Centric Analytics works with stakeholders to formulate, gauge, and prioritize business use cases by designing experiments, predictive/prescriptive models on large-scale datasets to address them. The person in this role will use statistics, complex analyses, and machine learning models to drive member value and business success. Cooperating with the Machine Learning and IT DevOps teams the Senior Manager, Member-Centric ...
The Staff Marketing Data Analyst is responsible for responsible for building and optimizing interactive Tableau dashboards to track marketing KPIs, campaign performance, customer segmentation, and business trends. . This position is also responsible for presenting results to leadership, recommending strategies, and proactively identifying opportunities for the Marketing organization. Here's what you can expect from the job and what you need to be...
The Collateral Documents Associate ensures lien placement on consumer loans, releases liens and performs title maintenance, all in compliance with title and lien regulations for each State. . Here's what you can expect from the job and what you need to be successful. . . Job Duties. Ensure timely lien placement through ongoing communication with members, third party vendors, other lending institutions, and DMV offices. Ensure satisfactory complet...
The Brand Marketing Manager I helps to create and develop First Tech’s brand presence and creative output, both externally for existing/potential members and within the credit union amongst staff. The Brand Manager accomplishes these goals through traditional Creative Services and Production Support. Here's what you can expect from the job and what you need to be successful. Job Duties. Work in close collaboration with other designers, art direct...
The Senior Representative, Contact Center Sales & Service handles complex and escalated inbound member calls to identify and offer products and services that meet the member’s financial needs, as well as troubleshooting and resolving member inquiries. The Senior Representative aims for first contact resolution and is focused on building lasting member relationships through exceptional service. . . Primary Responsibilities. . . Handle complex and ...
The Senior Director, Asset Liability Management leads the execution, implementation, and adherence of First Tech’s Interest Rate Risk model via the Asset Liability Committee (ALCO). This role is also responsible for collaborating cross functionally and strategically with all necessary areas of the business in order to successfully execute the goals of First Tech and the Capital Markets team. Here's what you can expect from the job and what you ne...
The Relationship Banker II is a frontline financial partner (financial MDs) that is part of a supportive and dynamic member focused sales team. As an Relationship Banker II, you’ll work in a fast-paced environment processing routine and complex financial transactions for members in-person, over the phone, and by e-mail. You’ll engage in consultative conversations with members to establish a strong rapport and understanding of their financial ne...
Description. The Human Resources Business Partner III (HRBP III) acts as a strategic advisor and change agent, partnering with senior leaders and executives within assigned division(s) to plan and execute HR programs that support business unit objectives. The HRBP III provides proactive advice and support to optimize talent, including employee relations, talent planning, compensation, performance management and employee development. Here's what y...
This role oversees all facets of Addison Avenue Investment Services, an award winning, nationally recognized credit union investment services division serving the unique financial and investment planning needs of First Tech’s SEG based, tech focused membership. This role is responsible for implementing strategies for continued growth (assets, clients, and performance) and retention (talent, assets, and clients) while ensuring compliance with brok...
