The Member Insights Analyst II is responsible for translating qualitative and quantitative data from a variety of sources into actionable insights to drive member growth and enhance the holistic member experience (i.e. member lifecycle). Here's what you can expect from the job and what you need to be successful. Job Duties. Develop customer journey maps and identify gaps to support member experience. Ideate, develop, and execute on membership and...
The Senior Director of Risk Management is responsible for directing the Operations Risk Management program, including Enterprise Risk Management (ERM), Vendor Risk and Business Continuity planning. The Senior Director leads and establishes the vision and direction of the organizations risk-based strategy and roadmap to mature the business continuity and resiliency posture. Here's what you can expect from the job and what you need to be successfu...
The Learning & Organizational Development (L&OD) Systems Administrator II is responsible for monitoring, maintaining, and updating the organization's learning and performance management systems including the Cornerstone LMS. The Systems Administrator will manage data feeds and user accounts, develop and deploy content updates, maintain custom CSS and HTML code, manage multiple releases per year, resolve bugs and identify solutions and opportuniti...
The Learning & Organizational Development (L&OD) Systems Administrator II is responsible for monitoring, maintaining, and updating the organization's learning and performance management systems including the Cornerstone LMS. The Systems Administrator will manage data feeds and user accounts, develop and deploy content updates, maintain custom CSS and HTML code, manage multiple releases per year, resolve bugs and identify solutions and opportuniti...
Description. Ensure you read the information regarding this opportunity thoroughly before making an application. The Manager II, Experience Center (XC) oversees all aspects of the daily operations of the XC, deepening and acquiring member relationships and ensuring member service levels are consistently exceeded. Primary Responsibilities. Lead a team of high-performing and engaged employees through effective people leadership practices including ...
The Branch Manager for the Experience Center (XC) oversees all aspects of the daily operations of the XC, deepening and acquiring member relationships and ensuring member service levels are consistently exceeded. Here's what you can expect from the job and what you need to be successful. Job Duties. Lead a team of high-performing and engaged employees through effective people leadership practices including regular communication of performance exp...
Description. The Representative, Financial Solutions (FSR) is a frontline financial partner (financial MDs) that is part of a supportive and dynamic member focused sales team. As an FSR, you'll work in a fast-paced environment processing routine financial transactions for members in-person, over the phone, and by e-mail. You'll engage in consultative conversations with members to establish a strong rapport and understanding of their financial nee...
The Member Relationship Manager develops new and deepens existing member relationships to position First Tech as being their financial partner for life. In this role, you will help our members reach their financial dreams through providing financial solutions, education, and advice. . Here's what you can expect from the job and what you need to be successful. . Job duties. Manage a portfolio of member accounts, proactively servicing and supporti...
Description. The Representative II, Contact Center Sales & Service handles complex inbound member calls to identify and offer products and services that meet the member's financial needs, as well as troubleshooting and resolving member inquiries. The Representative II aims for first contact resolution and is focused on building lasting member relationships through exceptional service. Primary Responsibilities. Handle inbound member calls and perf...
Description. The Senior Representative, Contact Center Sales & Service handles complex and escalated inbound member calls to identify and offer products and services that meet the member's financial needs, as well as troubleshooting and resolving member inquiries. The Senior Representative aims for first contact resolution and is focused on building lasting member relationships through exceptional service. Primary Responsibilities. Handle complex...
Description. Our team is expanding. First Tech is currently seeking a Compensation Analyst to join our HR team. In this pivotal role, you will play a key part in refining, analyzing, and overseeing the various compensation programs at First Tech. As the administrator of the annual merit cycle, incentive plans, and overall compensation programs, you will be responsible for defining and maintaining of First Tech's compensation programs. Here's what...
The Senior Director of Brand Strategy and Insights is responsible for shaping First Tech’s brand strategy, leveraging B2B and B2C insights to support the growth of our SEG and membership base. This position will be responsible for developing and overseeing innovative brand campaigns, utilizing data and technology to enhance customer engagement, and working cross-channel to drive brand awareness and member satisfaction. Here's what you can expect ...
