Description. To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests. Achieve net profit growth for business. Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards. Manage the migration of accounts from transactional to Self Service. Manage the growth of active customer Account Base to increase client base. Maximis...
Description. To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process. Connect with our customers by living up to our brand promise of how we can help you. at all times. Converse with our customers in a way they fully understand and provide helpful so...
